Customer Support Representative (Dental)

Customer Service Representative

We are currently looking for a dedicated and customer-focused individual within the dental field to join our client's team. The successful candidate will play a crucial role in delivering exceptional service to our clients, addressing their inquiries, and ensuring a positive customer experience.

Job Responsibilities

Customer Interaction : Engage with customers in a friendly and professional manner to address their questions and concerns.

• Engage with customers in a friendly and professional manner to address their questions and concerns.
• Provide information about dental services, procedures, and any related inquiries.

Appointment Scheduling : Efficiently schedule and manage appointments for clients, coordinating with dental professionals and staff to ensure optimal scheduling.

Insurance Coordination : Assist clients with insurance-related inquiries, verifying coverage, and providing necessary information to facilitate seamless payment processing.

Problem Resolution : Address and resolve customer issues promptly and effectively, ensuring a positive resolution and customer satisfaction.

Product Knowledge : Develop and maintain a comprehensive understanding of dental products, services, and procedures to better assist customers.

Documentation : Maintain accurate and up-to-date customer records in the database. Document customer interactions, issues, and resolutions for future reference and continuous improvement.

Team Collaboration : Work closely with dental professionals and administrative staff to ensure a coordinated and seamless customer service experience. Actively participate in team meetings and training sessions as required to stay informed about updates and improvements in service protocols.