Account Specialist

Coordinate production of client materials or related services Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customers product.

Responsibilities :

• Engage customers to gather job requirements and translate customer requirements in to detailed manufacturing / kitting instructions and shipping / postal instructions for disposition of the customers products.
• May make suggestions to customers regarding workflow / process improvements to proposed jobs to maximize the benefits to both the customer and the company.
• Provide quality review for other Account Specialists to ensure all information is accounted for and accurate before commencement of internal or external production.
• Ensure job instructions are entered and verified in the various manufacturing or procurement systems and queued in to the production schedule.
• Confer with customers throughout production to keep them informed of the status of jobs solicit additional information needed for current jobs and coordinate changes to jobs.
• May forward / review proofs with customer obtain approval of materials such as artwork color separations or ink samples.
• Coordinate production of components with other internal plants and / or external vendors as required.
• Coordinate the resolution of customer or manufacturing issues with customer jobs.
• Engage appropriate departments to verify the issue and determine the root case.
• May make recommendations to management on appropriate response to issues that are in the best interest of the customer and the company.
• Communicate with customers regarding the resolution of issues.
• May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.
• Monitor progress of jobs throughout production confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.
• Tally the final production runs and work performed to assemble paperwork for billing purposes.
• May mentor junior level staff or work on special projects.

Business Unit / Platform Specific duties

Qualifications :

Additional Information :

All your information will be kept confidential according to EEO guidelines.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer including disability / veterans

Remote Work : Yes

Employment Type : Full-time

Key Skills

Sales Experience,Crane,Customer Service,Communication skills,Heavy Equipment Operation,Microsoft Word,Case Management,OSHA,Team Management,Catheterization,Microsoft Outlook Calendar,EHS

Experience : years

Vacancy : 1