Onsite Consultant

Onsite Consultant

The Onsite Consultant is responsible for providing professional and responsive service to onsite customers in a variety of environments including production, mailroom, shipping, and / or retail services. The Onsite Consultant may regularly interface with customers of all levels inside the venue or organization and need to meet customer requests and contract requirements. Depending on the onsite environment, the Onsite Consultant is required to perform many functions including but not limited to operating a wide variety of computers and equipment, moving boxes and equipment, stocking supplies, managing complex projects, writing and filling out forms, sorting and collating papers, completing assigned tasks based on priority, following instructions from supervisors, and communicating effectively with other team members. The Onsite Consultant may have extensive interaction with customers and must deliver a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. The Onsite Consultant works with minimal instruction and supervision and interacts daily with customers, managers, team members, and vendors accomplishing established business objectives.

Employee Benefits :

Competitive wages for both full and part-time opportunities

401K plan with company match after 1 year

Educational assistance up to $5,250 per calendar year for undergraduate and graduate courses. No employee lifetime limit.

Scholarship Program opportunity for FedEx Office employees and eligible dependents after 1 year of employment that range from $1,000 to $5,000 per program year.

Generous paid time off program that includes holiday pay, bereavement time, jury duty, and accrual programs for paid vacation and sick time.

Sick time accrues 1 hour for every 30 hours worked.

Vacation accruals are based on position and years of service. For part-time, start accruing after 1 year of service at a rate of 3.34 hours for every 173 hours worked. For full-time, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year (based on position) and work your way up to more paid vacation time with tenure.

4 premium holidays, 2 non-premium holidays, and two floating holidays for all eligible employees.

Paid parental leave for both moms and dads!

Adoption Assistance Program

Medical, Flexible Spending Accounts, EAP, Dental, Vision, LTD & STD Disability, Life Insurance, Commuter, and Voluntary benefits

Valuable employee discounts on shipping, printing, and access to LifeCare / Lifemart that offers discount programs for items such as retail and auto purchases, computer products, day care services, health and wellness needs, real estate, mobile phone products, education, and more.

Free FedEx Learning Center (FLC) to help with career development aspirations / training for all FedEx Office employees.

General Duties and Responsibilities :

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, and security policies and procedures

Follow instructions of supervisors and assist other team members in performing onsite functions

Meet the onsite guidelines and policies (safety training, background check, and any other requirements)

Keep and maintain the working premises neat and free from clutter, maximizing safety and efficiency

Maintain high levels of customer service and use sound judgment to resolve customer service issues; escalate customer issues to supervisor for visibility and support

Provide customer service, including problem solving, to satisfy those needs with a minimum amount of supervision

Perform multiple tasks at the same time

Assist in the training of onsite team members

Ensures confidentiality of customer data and careful handling of documents, media, and packages

Perform administrative duties, including ordering supplies and inventory controls

Collaborate with office and print locations as needed to produce customer work, deliver on customer needs

Production :

Produce complex orders, prioritize production, perform quality checks, and coordinate pick-ups and deliveries

Operate Digital and Signs & Graphics printers, binding, and other auxiliary equipment

Monitors production flow to ensure all production orders are done right and on time

Responsible for ensuring quality during and after the production process

Perform all phases of equipment set-up, operation, and routine maintenance

Produce work in accordance with LEAN manufacturing principles to enable Done Right On Time quality results

Shipping & Mailroom :

Primary responsibility for coordination of all mail and shipping related services and activities

Pick-up and deliver customer packages and mail throughout the onsite

Maneuver packages with appropriate equipment and / or assistance from another person

Assemble packages and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels

Operate and maintain an automatic mail processing machine (mail meter) for outbound mail

Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates

Sort and prepare packages and mail for pickup or delivery to the designated mail stops

Utilize a tracking system to properly log the receipt and release of packages

Utilize pallet jacks and other large package handling equipment

Employ investigative research for packages and mail with unknown recipients

Retail :

Demonstrate consultative behaviors to provide friendly, professional service to all customers.

Apply expertise in printing, signs, and graphics, and shipping to recommend appropriate FedEx Office products and services.

Use consultative skills to anticipate customer needs, suggest alternatives, and deliver solutions.

Accurately take complex customer orders, including providing pricing information.

Manage bid follow-up and consult on complex orders.

Apply knowledge of onsite pricing and contractual obligations.

If applicable, operate the Point of Sale terminal, process financial transactions, and handle cash securely.

All other duties as needed or required

Minimum Qualifications and Requirements :

High School Diploma or equivalent education required

1+ year of specialized experience preferred

Excellent verbal and written skills

Proficiency with computer systems and ability to learn new software applications quickly

For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions :

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend / twist at the waist and knees
• Ability to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and / or reporting could include regular attendance at a physical location and / or maintaining established business hours depending on the scope and nature of the position