Talent.com
Director of Event Services

Director of Event Services

The Kessler EnterpriseSavannah, GA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Director Of Event Services

An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants, and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture, and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers' learning, development, and well-being. We believe people want to be inspired!

Grand Performers in qualifying roles may enjoy a range of benefits, including :

  • Marriott Employee Discounts Worldwide
  • Medical, Dental, Vision Insurance
  • Company-Sponsored Life Insurance
  • Short & Long-Term Disability Insurance
  • Tuition Reimbursement Program
  • 401(K) with Discretionary Company Matching Contributions
  • Employee Assistance Program

Job Summary

Director of Event Services will oversee all functions of the Event Services Department. This role will direct the day-to-day activities of the event services team and ensure the staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.

This position oversees all event activities and coordinates with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients and conducts banquet and catering facility tours with clients. This role oversees the Event Service Managers that assist clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc. and arranges all details of events in coordination with the Banquet Team to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, dcor, entertainment, group room blocks, VIP services, and approved method of payment.

Core Responsibilities

  • Direct, organize, and execute all departmental activities and Grand Performer's performance.
  • Assist with recruiting and onboarding new Grand Performers.
  • Oversee the detailing of all group and catering events as contracted by Sales and Catering.
  • Oversee the protocol for creation of Event Orders, upselling food, beverage, room rental, recreation, special amenities, and technology.
  • Oversee communication for all Event Orders to other departments to include written, meetings, and stand-ups.
  • Function as the on-site contact to client and address challenges or concerns immediately.
  • Complete weekly reports and other departmental reports as designated for leadership and finance.
  • Attends and facilitates all weekly resume and EO meetings, training programs, and other meetings as designated.
  • Provides feedback to Director of Sales & Catering relating to guest comments and observations.
  • Follow up with client contact at the end of each meeting to ensure satisfaction and obtain feedback.
  • Assists with and completes special projects and assignments as designated by the Director of Sales & Catering.
  • Assist in budgets and forecasts as assigned by the Director of Sales and Catering.
  • Conduct tours of property to meeting planners and other potential customers while informing of all hotel services available; entertain customers on property during site inspections, pre-planning trips, and program operation when appropriate. Complete required site forms to alert the hotel of site tours in advance.
  • Develop and maintain relationships with competitive set and actively participate in community organizations and professional associations to maintain visibility and market share.
  • Excellent knowledge of the hotel's surroundings including the history, culture, and points of interest.
  • Ensure that all guest checks, payments, master folios, and advanced deposits are submitted to accounting; ensures that any other information, which is necessary and / or helpful for successful catering or group business is submitted to appropriate departments.
  • Ensure Rewarding Events points are posted following conclusion of event.
  • Collaborate with culinary operations to assist in development, design, and implementation of custom menus.
  • Maintain proper documentation of events, changes, and special requests with updated Event Orders, group resumes, and rooming lists. Provide accurate and concise information to all departments.
  • Work with vendors to ensure client satisfaction for all groups.
  • Generate thank you notes and service evaluations for all groups, as needed.
  • Greet all clients as they arrive on day of arrival.
  • Skillfully utilizes the required systems / equipment and platforms to effectively detail and track the progress of groups from turnover through execution.

    • Knowledge, Skills, And Abilities

  • Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
  • Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
  • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
  • Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
  • Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
  • Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
  • Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
  • Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
  • Planning / Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
  • Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
  • Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
  • Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
  • Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
  • Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
  • Attendance / Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
  • Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
  • Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.

    • Minimum Qualifications

  • College degree - preferred
  • Luxury Hospitality or related industry experience - required
  • Previous Conference Services experience required
  • Marriott systems experience - required
  • Valid Driver's License required
  • Knowledge
    • serp_jobs.job_alerts.create_a_job

    Director Of Service • Savannah, GA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Wedding & Events Services Manager

    Wedding & Events Services Manager

    Sage HospitalitySavannah, GA, US
    serp_jobs.job_card.full_time
    Wedding Catering Sales & Event Manager.Stationed in the midst of Savannah's historic district, Perry Lane Hotel invites guests to immerse themselves in all that is Savannah.Combining regional and c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director of Revenue Operations

    Director of Revenue Operations

    VirtualVocationsSavannah, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Revenue and Payer Operations.Key Responsibilities Oversee revenue cycle management and payer operations to optimize financial performance Develop and maint...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director of Client Operations

    Director of Client Operations

    VirtualVocationsSavannah, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Client Operations.Key Responsibilities Oversees operations management of multiple employer worksites and provides expertise to Health Center Leadership staf...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director of Client Services

    Director of Client Services

    VirtualVocationsSavannah, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Client Services - Claim Operations (Group Disability).Key Responsibilities Oversee service experience for employer accounts and ensure operational excellenc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Managing Director of Experience

    Managing Director of Experience

    VirtualVocationsSavannah, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Managing Director, Experience & Belonging.Key Responsibilities Support and execute internal and external communications plans that reflect and elevate voices and values...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Director of Managed Services

    Director of Managed Services

    VirtualVocationsSavannah, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Managed Services and Cloud.Key Responsibilities Oversee service delivery to meet client expectations and SLAs, implementing improvements as needed Build an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Events & Tradeshows Manager

    Events & Tradeshows Manager

    VirtualVocationsSavannah, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for an Events & Tradeshows Manager.Key Responsibilities Support the planning and execution of the flagship customer conference and North American tradeshows Manage the end-t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director of Enterprise Operations

    Director of Enterprise Operations

    VirtualVocationsSavannah, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Enterprise Enablement & Operations.Key Responsibilities : Serve as the primary administrator and subject matter expert for Salesforce and manage GTM tools D...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director of Event Services

    Director of Event Services

    Kessler CollectionSavannah, GA, US
    serp_jobs.job_card.full_time
    An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants, and experiences with a Bohemian twist. The collection's captivating hotels featur...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Event Marketing Manager

    Event Marketing Manager

    VirtualVocationsSavannah, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for an Event Marketing Manager, South.Key Responsibilities Plan, build, and execute event concepts targeting prospects and customers through industry conferences and hosted e...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director of Revenue Cycle

    Director of Revenue Cycle

    VirtualVocationsSavannah, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Revenue Cycle Management Practice Performance.Key Responsibilities Lead the revenue cycle team to enhance financial performance and maximize revenue Overse...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Director of Emergency Services

    Director of Emergency Services

    StaffingRidgeland, SC, US
    serp_jobs.job_card.full_time
    N2S Healthcare Job Opportunity.N2S Healthcare is America's fastest growing and one of the most respected health care staffing and workforce solutions organization, we are the recognized as a leader...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director of Employee Experience

    Director of Employee Experience

    VirtualVocationsSavannah, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director, Employee Experience.Key Responsibilities Lead performance management, talent reviews, and succession planning processes Design and oversee the enterprise per...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director of Shared Services

    Director of Shared Services

    VirtualVocationsSavannah, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Shared Services.Key Responsibilities Partner with leadership to align Shared Services goals with business priorities Design and implement processes to enha...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Operations Manager - Regional Distribution Center - Midway, GA

    Senior Operations Manager - Regional Distribution Center - Midway, GA

    TargetMidway, Georgia, United States of America
    serp_jobs.job_card.full_time
    Pay is based on several factors which vary based on position.These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Tar...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Restaurant Delivery - Flexible Schedule

    Restaurant Delivery - Flexible Schedule

    DoorDashBluffton, SC, United States
    serp_jobs.job_card.full_time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a var...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director of Deal Desk

    Director of Deal Desk

    VirtualVocationsSavannah, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director, Deal Desk to lead the strategy and operations of its global deal support function.Key Responsibilities Lead and develop a high-performing Deal Desk team while...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director of Client Success

    Director of Client Success

    VirtualVocationsSavannah, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Client Success.Key Responsibilities Serve as the senior executive interface for strategic clients, cultivating long-term relationships with C-level stakehol...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30