Specialist II, Auto Award (Part Time)

Job Summary

Under the direction of the Graduation Coordinator, work with student populations who are eligible for auto-awarding. Accurately input data. Demonstrate strong understanding and knowledge of academic records policy and procedure, including graduation. Work closely with the Banner and DegreeWorks reports. Provide assistance to students and staff. Communicate effectively in-person and with email correspondence. Perform Graduation Office processes and functions. Essential Responsibilities and Duties Enter large amounts of data into student information system. Work closely with Banner, DegreeWorks, and Excel reports for auto-awarding process. Determine and ensure accuracy of student information and academic history with the understanding of course description, credit hours, programs, majors, and schools.

Evaluate audits for graduation. Assist students and faculty over the phone or by email. Ability to work under pressure and meet deadlines. Perform other functions pertaining to the Graduation Office. Work with confidential student records.

Assure accurate responses to questions regarding student’s academic history. Guarantee that policies and procedures are followed, and student needs are met through courteous and effective customer service. Follow through and solve academic dilemmas. Communicate with sometimes frustrated students.

Check for errors in past graduation audits from previous semesters. Update students’ audits on an as-needed basis.

Process program exceptions in DegreeWorks. File all Correspondence, OJT Hours, and Curriculum Exception emails into Etrieve.

Correspond and communicate with a variety of persons through letters, email, phone, and in-person contact. Work closely with the Graduation Office and the Transfer Evaluation Office. Work with the Curriculum Office. Assist in the process of Next Step and Reverse Transfer. Essential Responsibilities and Duties Continued Minimum Qualifications

• High School Diploma or equivalence.
• One year work experience in a student services or customer service environment.

Preferred Qualifications Knowledge, Skills & Abilities Knowledge of :

Skills :

Non-Essential Responsibilities and Duties