Dispatcher - Entry Level

Dispatcher - Entry Level

The City of Elk Grove Police Department is seeking highly motivated individuals with the ability to multi-task for an opportunity to create a challenging and gratifying career as a Dispatcher. The ideal candidate values our diverse community and provides quality, efficient services in both routine and emergency situations. Prior Dispatch experience is not required for this position, and on-the-job training will be provided! Oh, and did you see those benefits?

Tentative Recruitment Timeline (subject to change) :

• Filing Deadline : December 08, 2025
• Oral Board Interviews : January 13-14, 2026 (In Person)
• Selection Interviews : January 21, 2026 (In Person)
• Attend an optional In-person Q&A Session to learn more about the Dispatcher position (optional, but highly recommended). The department will be hosting optional Q&A sessions for all candidates that successfully pass the Criticall test. These sessions are tentatively scheduled for January 7, 2026, at 5 : 00 PM and January 10, 2026, at 10 : 00 AM and will be held in-person. While attendance is optional, it is strongly encouraged for candidates to attend these sessions to understand what the job entails. The session will be held on these days only and no makeup sessions will be offered. This will provide you with an opportunity to receive a realistic overview of the position to ensure this is the right job for you.

The City offers a competitive salary and generous benefit package including CalPERS retirement benefits, a deferred compensation match and more. Why work for the City of Elk Grove? Proud Heritage. Bright Future. Elk Grove is a vibrant, family-friendly community of approximately 178,124 people in the Sacramento, California region, located 14 miles south of the State Capital and 60 miles east of the Bay Area. Elk Grove is a young, ethnically diverse, modern city that was incorporated in 2000. Elk Grove has low crime, excellent schools, over 100 community parks and 28 miles of trails, plentiful dining and shopping options, numerous annual events and festivals, and over 270 sunny days per year.

Representative Duties

Under general supervision, performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying 9-1-1, emergency, and non-emergency calls for service; inputs calls into computer system; dispatches appropriate units and coordinates response of emergency personnel; operates a variety of telecommunications equipment including radio, telephone, and computer aided dispatch systems; and performs a wide variety of specialized clerical duties involved in the preparation, maintenance, and release of materials related to law enforcement activities.

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and / or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Qualifications

The following generally describes the knowledge and ability required to enter the job and / or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of :

Ability to :

Education / Training : Equivalent to the completion of the twelfth grade.

Experience : One (1) year of work experience involving public contact.

License or Certificate : Must pass an online Criticall test.

Other Requirements : Must be at least 18 years of age at the time of hire. Incumbent will need to pass a background investigation which may include a polygraph, psychological and medical evaluation. Entry Level Dispatchers must serve an 18-