Automotive Service Advisor

At Fred Martin Superstore we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Fred Martin Superstore is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Job Title : Service Advisor

Job Types : Full-time

Essential Duties

Advises customers about necessary service for routine maintenance.

Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.

Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.

Prepares a repair order showing time, cost and labor estimates for service.

Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.

Explains the work performed and the repair order charges to the customer.

Handles customer complaints.

Schedules service appointments.

Obtains customer and vehicle data prior to arrival when possible.

Greets customers in a timely, friendly manner and obtains vehicle information.

Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.

Refers to service history, inspects vehicle, and recommends additional needed service.

Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.

Provides a complete and accurate written cost estimate for labor and parts.

Establishes “promised time.” Checks with dispatcher, if necessary.

Obtains customer signature on repair order; provides customer with a copy.

Establishes customer method of payment. Obtains credit approval, if necessary.

Notifies dispatcher of incoming work.

Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Implements and maintains a service marketing program.

Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.

Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.

Keeps service department forms, menus and pricing guides up-to-date.

Implements a quality control process to eliminate comebacks.

Maintains high customer satisfaction standards.

Handles telephone inquiries regarding appointments and work in process.

Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.

Maintains a professional appearance.

Keeps work area clean.

Other tasks as assigned

What We Offer

Medical, Dental & Vision Insurance

Company Paid Life Insurance

401K Plan + Match

Generous Paid Time Off

Up to 3 Weeks Paid Vacation

Growth Opportunities

Promote From Within

Paid Training

Employee Vehicle Purchase Plans

Family Owned and Operated

Long Term Job Security

Health and Wellness

Discounts on Products and Services

Cell Phone Discounts

Fitness Membership Discounts

Bonus Opportunities for all employees up to $3,250

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.