Cash Specialist

Summary

This position will work collaboratively with the cash department to ensure company guidelines and regulations are met.

Essential Functions

Post accurate and timely payments, payoffs, and / or escrow payment activity to mortgage loan accounts, which may be transmitted via data file, wire, or physical check.

Reconciles posted items.

Provide superior customer service skills to internal and external parties.

Notify and / or follow up with members and / or Title Agents to obtain required payment or payoff shortages, or necessary documentation.

Meet accepted SLA levels for all customer inquiry tasks.

Communicate clearly with management to advise of any process issues or improvement opportunities

Identify and action NSF reversals which may occur on previously applied transactions