Account Manager

Account Manager

This is a fully remote work-from-anywhere position.

The Account Manager serves as the strategic liaison between clients and SiteCare's technical teams, responsible for ensuring exceptional client satisfaction while driving account growth through proactive website maintenance, optimization, and solution development. This role combines technical WordPress expertise with relationship management and leverages modern tools, including AI / LLM technologies, to deliver superior client outcomes.

Core Competencies

Technical Acumen & Digital Innovation

• Demonstrates strong understanding of WordPress ecosystems, including themes, plugins, and optimization best practices
• Proficiently utilizes AI and LLM tools to enhance workflow efficiency, content analysis, and problem-solving capabilities
• Maintains current knowledge of web technologies, SEO practices, and performance optimization techniques
• Effectively uses and optimizes workflows across platforms including Freshdesk, Buddy, ClickUp, and Slack

Client Partnership & Growth

Project & Communication Management

Key Responsibilities

Client Success Management

Technical Operations

WordPress analysis and troubleshooting

Internal Collaboration

Quality Assurance

Required Skills & Qualifications

Technical Skills

Professional Skills

Tools & Technologies

Growth & Development

This position requires a unique blend of technical expertise, client relationship skills, and innovative thinking to deliver exceptional value to SiteCare's clients while driving sustainable account growth.

Diversity, Equity & Inclusion

SiteCare is committed to creating a diverse, equitable, and inclusive workplace where all employees feel valued, respected, and empowered to bring their authentic selves to work. We believe that diverse perspectives lead to better solutions and stronger results for our clients. We actively encourage applications from individuals of all backgrounds, experiences, and perspectives, including but not limited to differences in race, ethnicity, national origin, gender identity, sexual orientation, age, socioeconomic status, disability status, and veteran status. Our inclusive workplace supports our team members' growth while fostering innovation.