Account Manager

Account Manager

Modern Campus empowers 1,700+ higher education institutions to thrive when transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt, and administrative complexity. The Modern Campus learner-to-earner lifecycle platform power solutions for web content management, conversational text messaging, catalog and curriculum management, career pathways, student engagement and development, and non-traditional student management. The result : innovative institutions engage their modern learners for life, while providing modern administrators with the tool needed to streamline workflows and drive high efficiency.

The Account Manager is responsible for securing and growing the financial investment of clients within an assigned geographic region. This role develops and maintains the ongoing strategic business relationships with these clients, focusing on ensuring contract renewals, revenue retention, and business expansion. The Account Manager also identifies opportunities for growth and expansion within the account by upselling clients additional products and / or professional services offerings. The Account Manager will also coordinate with Sales team members on account planning activities to identify opportunities for sales of additional Modern Campus Products and / or Services.

Account Management :

• Owns the overall relationship and communication with key client stakeholders and decision makers
• Acts as a liaison between primary client contacts and Modern Campus staff who service and support the client
• Engages in strategic and, at times, tactical conversations with clients at multiple levels including : CIO, VP, Provost, Dean, Registrar and functional users
• Represents the client's voice and communicates the client's interests and needs cross functionally within Modern Campus
• Coordinates with the corresponding Regional Directors and Professional Services team members on transitioning new accounts to ensure proper continuity of client experience post-sale

Selling :

Account Planning :

Product Knowledge :

What You Offer :