Customer Service Representative

As a Customer Service Representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In many positions, you are the first point of contact with potential customers and work at the front desk to greet walk-in customers, answer questions, and provide assistance as needed.

Benefits

Competitive Pay

Medical, Vision, Dental

401(k) Retirement Plan

Group Life Insurance

Flexible Spending Account

Paid Vacation

Employee Discounts

Responsibilities

Meet and greet customers in a professional manner in-person & on the phone

Process payments, invoice and other miscellaneous office duties

Provide basic information to callers who have general inquiries

Handle customer complaints with integrity and poise

Provide general administrative and clerical support including mailing, scanning, faxing and copying

Maintain office supplies for specific location

Qualifications

Excellent communication and organizational skills

Experience using Microsoft Office suite

Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously

Willing to submit to a drug screen & background check

About Us

The Norton Family has been handling Oklahoma’s automotive needs since 1928, and we take pride in providing the best customer experience possible. There will be plenty of opportunities for growth, training, and advancement. All you need is the same commitment to excellence we have for our customers!

Physical Requirements

The physical requirements of the position are MEDIUM in intensity.

Must be able to sit / stand / walk for long periods of time.

Visual acuity requirements include color, depth perception and field of vision comparable necessary to drive vehicles safely.

Constant – Reaching, sitting, standing, walking, fingering, grasping, feeling, talking, hearing.

Frequent – Repetitive motion.

Occasional – Balancing, kneeling, crouching, pushing, pulling, lifting up to 20 lbs.

Physical Working Conditions

This position is subject to inside and outside environmental working conditions including but not limited to temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards as electrical, mechanical, and cleaning equipment, and minor atmospheric conditions affecting skin or respiratory systems such as fumes, odors and dusts associated with operating an auto dealership.

Jim Norton Auto Group maintains a strong policy of equal employment opportunity for all qualified employees. We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard to race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state, or local laws.