Customer Success Manager, Automotive

Customer Success Manager (CSM) For Automotive Team

The Customer Success Manager (CSM) for the Automotive team will be responsible for building strong client relationships that drive retention, loyalty, and satisfaction. This role serves as a trusted advisor for dealership clients, ensuring they maximize the value of our marketing and analytics solutions. The CSM will raise client issues and feedback to product teams while coordinating with operations on campaign related changes / requests and support the ongoing evolution of our automotive solutions.

Primary Accountabilities :

• Manage a portfolio of automotive dealership and group clients to ensure successful onboarding, engagement, satisfaction, and retention.
• Deliver monthly reporting to clients, analyzing key metrics and identifying any emerging issues or trends.
• Lead Quarterly Business Reviews (QBRs) with dealership and / or group leadership (including C-level executives and General Managers) to review performance, identify opportunities, and deepen engagement.
• Proactively identify at-risk accounts and work internally and externally to drive resolution and increase satisfaction.
• Collaborate closely with Product Operations to gather, document, and communicate client feedback, requests and complaints; ensure client concerns are addressed promptly.
• Work with product and sales to create a survey to measure client satisfaction on an annual or semi-annual basis
• Partner with product and engineering teams by pulling the right experts into client discussions to accelerate issue resolution or to support upsell opportunities.
• Guide new clients through an efficient onboarding process, including platform training, campaign set-up, and operational alignment.
• Maintain detailed and up-to-date client documentation, including meeting notes, action items, and reporting history.

Key Performance Indicators (KPIs) :

Desired Individual Qualities :

Additional Responsibilities :

Required Qualifications :

Physical Demands :

Individual Competencies :

As an Inmar Associate, you :

At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages. Eligible associates have access to :

We also offer :

Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.

At Inmar, compensation reflects our belief in integrity, transparency, and the value of individual contributions. The hiring range for this position is : 74,960.00 - 112,440.00 USD Annual. The final offer may vary based on factors such as geographic location, job-related skills, education, certifications, work experience, and other relevant considerations. Depending on the job level and role, it may include : Annual discretionary bonuses through our Core Company Performance Bonus Plan, Equity grants, sign-on bonuses, and other tailored incentive opportunities, Additional discretionary compensation, such as : Growing Revenue Incentives, Safety Bonuses, Deferred compensation opportunities. The actual annualized salary offered at the time of hire will be communicated in the candidate's offer letter. We remain committed to fairness and transparency across all locations. Where required, including for remote-eligible roles, local pay ranges are disclosed in accordance with applicable laws and regulations. We are an Equal Opportunity Employer, including disability / vets. This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.