Job description
Looking for a highly experienced automotive Service BDC rep to join our amazing service team.
Ideal candidate has multiple years of experience in a domestic dealership bdc or appointment coordinator position and comfortable taking automotive repair appointment questions.
Must be capable of handling large volume of calls / Primary business site is at 1157 Central Ave North, Kent WA 98032
Pay Range $20-$22 Plus Incentive
Why Work at Bowen Scarff Ford?
- 65 Years providing Excellent Customer Service with a fantastic reputation
- 100% Employee Medical, Dental and Vision Insurance
- Paid Time off
- 401K with up to 3% Match
- Employee discounts on Vehicles, Service and Parts
- Professional growth and development training on a quarterly basis.
Here is what you will be doing :
Screen inbound & outbound calls to generate service appointments via phone or internetHandle all incoming service callsSet service appointmentsWork with outbound call lists accordingly to set an appointment for service due, manufacturer campaigns, parts ordered, etcHandle all incoming service callsSet service appointments in appointment systemPrioritize filling gaps in the current schedule and balancing proper work mix based on store capacity levels per skill levelProvide outstanding customer service with problem solving skills & product knowledgeEstablishes and attains goals developed by management of providing the customer with excellent service and responsive follow up aimed at increasing sales resultsHere is what you will need :
High school diploma / GED requiredEnthusiastic and motivated individual seeking an opportunity to be successfulEngaging personality with strong communication and customer service skills that come across on the phoneProficient on multi line phone system & computer software such as Teams, VOIP phone systems, Zoom, Microsoft word, Microsoft excel, Microsoft outlook, and Google.Must be organized, detailed oriented, able to multitask, and have great listening skills.Previous customer service experience is a huge plusMust be submit to pre-employment screening to include criminal background check and drug screeningHigh School Diploma / GED is required