Public Safety Dispatcher

Public Safety Dispatcher Position

This position is part of the United States Park Police Field Operations Division. This position ensures effective telecommunications to the Force, other law enforcement and public safety agencies, operational personnel and the public. The incumbent will be responsible for answering 911 - Emergency and Non-Emergency calls for service and providing full Law Enforcement communications services which operate 24-hours a day, seven days a week.

Responsibilities include :

• Serving as a dispatcher for the US Park Police, applying in-depth knowledge of dispatch operating systems, databases, and equipment, as well as knowledge of dispatch policies and past practices to isolate and solve unusual and difficult technical problems.
• Performing dispatch and call taking services for a wide variety of complex public safety related incidents and operations.
• Coordinating rescue, ambulance, and helicopter operations, etc., of various agencies.
• Receiving and evaluating emergency calls for service.
• Providing dispatch support to law enforcement activities.
• Querying & relaying wants, warrants, drive and vehicle status, Be on the Lookout (BOL), and Attempt to Locate (ATL) information for law enforcement contact and investigations.
• Serving as a certified operator of National Criminal Information Network (NCIC), National Law Enforcement Communications System (NLETS), and state criminal information networks (i.e., ACCESS, TLETS, VCIN, etc).
• Accessing, analyzing, and utilizing information from a variety of national, state, and local sources.
• Monitoring a variety of alarm systems including intrusion, fire, robbery, panic, and maintenance related systems.
• Analyzing alarms. Ensuring appropriate response. Reporting on alarm systems troubles.
• Assisting law enforcement officers with investigations.

Pay Information :

Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position, existing work at the higher grade level, and recommendation by the position's supervisor. Duties will be developmental in nature when filled below the full performance level.

Requirements :

Qualifications : All qualifications must be met by the closing date of this announcement-12 / 31 / 2025-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month / year), and the resume must reflect full and / or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.

To qualify for this position at the GS-06 grade level, you must possess all of the following minimum qualifications by close of the announcement :

To qualify for this position at the GS-07 grade level, you must possess all of the following minimum qualifications by close of the announcement :

To qualify for this position at the GS-08 grade level, you must possess all of the following minimum qualifications by close of the announcement :

Volunteer Experience : Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must include months, years and hours per week worked to receive credit for your work and / or volunteer experience.

Continued Condition of Employment For Probationary Period : As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which your fitness and whether your continued employment advances the public interest will be evaluated.

Physical Demands : Incumbent must function efficiently in a confined space for extended periods with no breaks and no opportunity to leave the confines of the Communications Center. The dispatcher is considered an "essential employee" meaning they are required to work most holidays, report for duty during adverse weather conditions, and be expected to work for long hours exceeding normally scheduled shifts in case of emergencies. Position is sedentary with high amounts of stress. Incumbent is subject to shift work, rotating shift work, and uncommon