ABA Services Care Navigator

A company is looking for a Customer Care Navigator for ABA services, working remotely in PA, NJ, or DE.

Key Responsibilities

Provide information and support to inbound members and providers regarding Autism and ABA benefits

Make outreach calls to member families to educate them on the Autism Case Management program and coordinate care needs

Collaborate with network providers for appropriate referrals and support care transitions for optimal member health outcomes

Required Qualifications

Bachelor's degree in Social Work, Psychology, or a related healthcare field

Three (3) or more years of experience in a healthcare or managed care setting

Strong computer skills, including proficiency in MS Outlook, MS Word, MS Excel, and data processing

Basic understanding of diagnostic requirements and medical comorbidities

Ability to make referrals for testing and familiarity with behavioral health / medical terminology