Experienced Automotive Service Advisor

Building a Legacy

The Koeppel Auto Group has been serving NYC and the Metro area's Automotive needs since 1937.

Each Koeppel Dealership is "A" rated by the BBB of NYC.

We're always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.

Your professional development is one of our top priorities, so why we're proud to offer our staff members with a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us!

Prior experience as a service advisor or service writer required!

$100K - $150K (based upon experience)

What We Offer

Medical, Dental & Vision Insurance

401K Plan

Paid time off and vacation

Short / Long Term Disability

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family-owned and operated

Discounts on products and services

Responsibilities

Oversee service orders and flow of Drive Lane.

Ensure that customers receive prompt, courteous, and effective service

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

Ensure the daily inventory of technicians' time is consistently sold to service customers

Distribute work between technicians efficiently

Answer technical questions about vehicle problems, warranties, services, and repairs

Maintain Customer Success Index at or above company standards

Assist in diagnosing vehicle problems; order parts and tools as necessary

Oversee administration of warranty claims as well as training and supervising of service department

Reinforces company policies and adheres to company standards

Encourages compliance with applicable laws and regulations

Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Prior experience as a service advisor or service writer required

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.