Client Success Manager - Energy Efficiency

Client Success Manager

About Power TakeOff, Inc.

Power TakeOff is a leading provider of software and implementation solutions in the utility industry, specializing in energy efficiency and demand side management (DSM). Our mission is to identify and deliver data-driven solutions to guide our partners and their communities to a lower carbon future. We drive our sustainability impact through software and services leveraging utility meter data and layered data sets, advanced analytics, and personalized customer engagements that help businesses better understand and reduce their energy consumption. We deliver cost-effective solutions for 30 utilities across North America.

We're a fast-moving, agile, and growing company with a need for self-motivated individuals who are passionate about contributing to a better planet by reducing business' energy usage.

Position Description

Are you a relationship-focused professional in the energy efficiency industry who thrives in a client-facing role? Join our mission-driven team as a Client Success Manager where you will serve as the primary point of contact for a portfolio of utility and energy efficiency program clients. You will play a key role in ensuring the satisfaction, retention and expansion of these accounts by deeply understanding client needs, communicating clearly and consultatively and collaborating internally to deliver on program goals.

The ideal candidate will have a polished, proactive communication style, be detail-oriented and possess a working knowledge of utility energy efficiency programs and their implementation. This role is designed for someone who excels in cultivating trust-based client relationships, translating client priorities into action and advocating internally to help ensure program delivery aligns with client expectations and contractual obligations.

The Client Success Manager will collaborate across internal teams including Program Delivery, Portfolio Management, Analytics, Commercialization, Product and Strategy to ensure the successful delivery of contracted services and to support the development and longevity of our client relationships.

Key Responsibilities

Client Engagement and Relationship Management :

• Serve as the primary point of contact for assigned clients, proactively managing relationships through regular virtual meetings and periodic in-person engagements
• Develop a deep understanding of each client's DSM portfolio, regulatory context and strategic priorities
• Ensure high levels of client satisfaction by addressing issues promptly, setting appropriate expectations, and communicating program status clearly and professionally
• Conduct annual Customer Satisfaction (CSAT) survey / Net Promoter Score (NPS) outreach and support associated improvement initiatives

Revenue Retention and Expansion :

Internal Collaboration and Program Delivery Support :

Reporting and Documentation :

Success Metrics :

These metrics are directly tied to the bonus structure for this role, reinforcing the importance of performance in these areas.

Key Qualifications

Education and Experience :

Location and Travel :

Power TakeOff is a 100% virtual company with no physical office location. However, many employees are based in two hubs in the areas around Denver, CO and Kitchener-Waterloo, Ontario. Residence in one of these two hubs is desired but not required, and relocation assistance will not be provided for the position.

Occasional travel of approximately one or two nights every 1-2 months is anticipated for this position. Power TakeOff will cover the associated accommodation and travel expenses for any travel that may be required for the role.

Compensation and Benefits :

The expected compensation for employees residing in the U.S. is between $90,000 and $135,000 USD per year, depending on experience. Power TakeOff maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions. This position is also eligible for a performance-based bonus potential of up to 7.5% of base salary.

Benefits include :

Join our team and play a key role in driving positive impacts for our business, our customers, our utility clients, the environment, and all of society!