Renewals Account Representative

Job Description

Summary : The Renewal Account Executive manage Rocket Software clients and partners with a focus on maintaining and growing renewal rates and establishing partner / client relationships with a focus on retaining customers and identifying opportunities for upsell. Responsibilities include communicating the maintenance value proposition, managing negotiations, writing proposals, and completing renewals before due date. Serve as liaison between customers and appropriate Rocket teams to resolve escalated issues and to maximize maintenance revenue. They are the primary owner for the execution of the overall contract renewal process by following established procedures and consistent Renewal Sales.

Essential Duties and Responsibilities :

Build long term relationships with key customers (region / revenue size dependent) (50%)

• Proactive and regular customer outreach
• Profile and document customer intel

Minimize cancellations / Maximize renewal revenue (25%)

Liaise with Rocket teams (10%)

Cross / Upsell (15%)

Required Qualifications :

Information Security :

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity :

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

Language：

All negotiations with clients will be in Japanese. Japanese is preferred as the first language.

Location：

We work 3 days a week in the office and 2 days a week at home. Therefore, I prefer candidates who live in the Tokyo area.

This position is eligible for commissions in accordance with the terms of the company’s plan

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call : 781-577-4321 or send an email to

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!