Technical Account Representative (U.S.-Remote)

Job Description

Job Description

OverviewAt TurnPoint, a leading Managed Service Provider (MSP), we are pioneering innovative technical solutions that are transforming the ways businesses operate. Are you someone with a background in customer service looking to break into technology? This role at a fast-paced, boutique IT firm may be for you. No previous tech experience is required, just enthusiasm for technology and a desire to help solve issues. We will provide you with the tech training necessary to succeed at TurnPoint, in this role and beyond.

You will function as the administrative point person on the TurnPoint Service Desk team for this client, including : leading  meetings with this client's stakeholders, reviewing tickets to identify items needing escalation / attention (and any roadblocks), escalating VIP tickets, and just generally keeping our talented team of professionals set up for success. You will work hand-in-hand with the scrum master, project managers and technicians, and even senior leadership as necessary. You will be in charge of escalating key executive and tech issues appropriately to managers. We anticipate that 80% of your time will be focused on this specific client.

Required Infrastructure : This is a work from home role and we require employees to have the following (at their expense)

• Home (fixed) internet with an upload speed of at least 20Mbps
• Either an iPhone capable of running the latest version of iOS or an Android device running either the current version of Android or the previous version of Android (versions Android 15 and 16 at this time).
• A mobile data plan with voice, text, and data and hotspot functionality (as a backup to your fixed broadband).

Key TechnologiesExperience Preferred

Key Responsibilities

Customer Service Responsibilities : 60%

Provide support Monday – Friday, 8AM-5PM PT and rare after hours work as required.

Projects : 30%

Leadership Responsibilities : 8%

Special Position Requirements : 2%

Physical Demands & Work Environment

SummaryAt TurnPoint, you'll be part of a team that values collaboration, innovation, and diverse perspectives. We believe in continuous learning and invest in the growth of our employees, including continuous growth and professional development.BenefitsOur comprehensive benefits package includes 2 weeks of paid time off, 100% employer-covered health insurance, Flexible Savings Account, 401K eligibility after 6 months, and more, and we offer flexible work arrangements.Job LocationThough our headquarters are located in Seattle, WA we are open to remote work for the right candidate.Equal OpportunityTurnPoint is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.Salary RangeCompetitive salary commensurate with experience. The salary range for this role is $45K-65K.Application ProcessInterested candidates should apply to this listing.

By joining us as a Technical Account Representative, you will not just be stepping into a new job - you'll be taking a crucial role in a transformative journey, both for TurnPoint and the clients we proudly serve. If you're ready to take your customer service and technical skills to the next level in an exciting, fast-paced environment, we can't wait to hear from you.

Powered by JazzHR

StHGnMrqYp