Scheduling Specialist

Position Overview

Assists patients by determining need, determination of provider availability and scheduling appointments in Athena using best practice workflow.

Essential Functions

• Ability to effectively triage calls from patients to ensure appropriate schedule.
• Collect patient demographics required to set up an appointment in scheduler.
• Schedules and enters appointment date and time into computerized scheduler. Records when appointments have been filled or canceled.
• Answers telephone and either responds to the inquiry or directs caller to appropriate personnel.
• Other duties as assigned.

Preferred Skills & Experience

Work Environment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.