Talent.com
Experience Manager
Experience ManagerUlta Beauty • Vancouver, WA, US
serp_jobs.error_messages.no_longer_accepting
Experience Manager

Experience Manager

Ulta Beauty • Vancouver, WA, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Experience Manager

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiencesfor true beauty enthusiasts. At Ulta Beauty, were transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purposea place of vision, mission, and lived valueswhere voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

General Summary & Scope

The Experience Manager (EM) is responsible for leading through Ulta Beautys mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team.

Principal Duties & Responsibilities (

  • Essential Job Functions)

The EM is a champion of Ulta Beautys mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects / duties as assigned) :

Performance

  • Promote a culture of accountability to meet or exceed the stores goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
  • Drive company profitability through operational excellence, top-line sales growth and expense control.
  • Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget.
  • Address underperforming metrics related to the stores services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business.
  • Support direct reports in developing and maintaining their clientele.
  • Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
  • Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
  • Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy.

    • People

  • Attract, hire, retain and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods including social media platforms, and efficiently address any staffing needs and open positions for the store.
  • Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty.
  • Create an inclusive environment that inspires and encourages the growth and engagement of associates.
  • Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance.
  • Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
  • Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
  • Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals.
  • Model a culture of teamwork and guest service excellence by working alongside the leadership team, establishing priorities, providing clear direction and support, and sharing best practices.
  • Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store.

    • Process

  • Be knowledgeable of and ensure compliance with Ulta Beautys policies, procedures, and standards for the store, including the Infection Control Policy.
  • Adhere to and enforce Ulta Beautys dress code.
  • Use the companys scheduling tool as directed to create and adjust schedules, manage attendance in-the-moment, and to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, support service sales and growth, reduce loss, ensure accurate schedules and reporting, and execute company directives.
  • Use the companys task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.
  • Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention.
  • Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary.
  • Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.
  • Utilize company programs, tools, and resources to drive store improvements.
  • Regularly communicate and provide feedback to field and services leadership on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape for their store.

    • Job Qualifications

    Education

  • Bachelors degree is preferred
  • Cosmetology license and / or a cosmetology management license where required by state law

    • Experience

  • 2-3+ years relevant, fast-paced retail management work experience or other relevant work experience
  • Financial management : success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
  • Cosmetology management : Advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements
  • Retail management : proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives
  • Leadership management : experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team

    • Skills

  • Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices)
  • Excellent written and verbal communication
  • Strong collaboration and interpersonal skills
  • Strong organizational skills to manage multiple tasks
  • Ability to react under pressure, use good judgment in ambiguous situations, and be flexible / adaptable

    • Special Position Requirements

  • Work a flexible, full-time schedule to include days, evenings, weekends, and holidays
  • Attend corporate business meetings and conferences

    • Working Conditions

  • Continuous mobility throughout the store during shift
  • Frequent standing, bending, reaching, and twisting during shift
  • Frequent lifting and / or moving up to 25 lbs. during shift
  • Continuous coordination and manipulation of objects during shift
  • Frequent use of a computer, telephonic devices, and related office supplies

    • If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.

    The pay range for this position is $30.00 - $37.0

    serp_jobs.job_alerts.create_a_job

    Experience Manager • Vancouver, WA, US

    Job_description.internal_linking.related_jobs
    Remote Lodging Managers (Accommodation and Food Services) - AI Trainer ($90-$150 per hour)

    Remote Lodging Managers (Accommodation and Food Services) - AI Trainer ($90-$150 per hour)

    Mercor • Tigard, Oregon, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Mercor is recruiting • •Lodging Managers who work in the Accommodation and Food Services • • as independent contractors working on a research project • •for one of the world’s top AI companies.This pro...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Director of User Experience

    Director of User Experience

    MAXIMUS • Happy Valley, OR, United States
    serp_jobs.job_card.full_time
    Director of User Experience to join our dynamic, matrixed team dedicated to delivering outstanding user-centered experiences across both digital and analog channels for our government customers acr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Retail Cosmetics Sales Counter Manager - Estee Lauder, Clackamas Town Center - Full Time

    Retail Cosmetics Sales Counter Manager - Estee Lauder, Clackamas Town Center - Full Time

    Macy's • Happy Valley, OR, United States
    serp_jobs.job_card.full_time +1
    Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditions. Macy's 4th of July Fireworks, and the wonder of...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    AI Change Manager

    AI Change Manager

    Ohm Systems • Beaverton, Oregon, USA
    serp_jobs.job_card.full_time
    This is a proactive position that will be opening within 1-2 days.Lets focus on previous Nike and / or local candidates first. Flexible pay rates so please ask the candidate what they would like per h...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Assistant Manager

    Assistant Manager

    Planet Fitness • Portland, OR, US
    serp_jobs.job_card.full_time
    The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club.Why Y...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Success Manager

    Customer Success Manager

    RingCentral, Inc • Portland, OR, United States
    serp_jobs.job_card.full_time
    Candidate must reside in MST or PST state •.It's not everyday that you consider starting a new career.We're RingCentral, and we're happy that someone as talented as you is considering this role.Firs...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Store Manager Beauty & Wellness

    Store Manager Beauty & Wellness

    Palm Beach Tan • Vancouver, WA, US
    serp_jobs.job_card.full_time
    Palm Beach Tan Management Sales Position.Palm Beach Tan-Come Join The Leader In The Industry! We are seeking passionate, hard-working individuals to represent our brand. We offer a generous commissi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior, Retail Experience Development

    Senior, Retail Experience Development

    Thesis • Beaverton, Oregon, USA
    serp_jobs.job_card.full_time
    Proudly headquartered in Portland OR while serving clients globally for over 20 years.Thesis is a creative agency that drives business success through marketing across technology strategy and opera...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Experience Coordinator

    Travel Experience Coordinator

    Destinytravel • Portland, Oregon, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.part_time
    serp_jobs.filters_job_card.quick_apply
    Your goal is to make each experience smooth and enjoyable by assisting with arrangements, answering questions, managing updates, and helping clients feel confident every step of the way.You’ll work...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Total Rewards Manager

    Total Rewards Manager

    ZGF Architects • Portland, OR, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    ZGF is seeking a Total Rewards Manager to lead the design, development, and implementation of our compensation and benefits strategy. This role is instrumental in shaping our pay philosophy, job lev...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Manager in Training OR

    Manager in Training OR

    Taco Bell • Portland, OR, US
    serp_jobs.job_card.full_time
    Job Location : 17873 SW McEwan Rd - Tigard, OR.The Manager in Training (MIT) provides additional management coverage of operating hours and direct supervision of operations to an individual Taco Bel...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Manager Space Planning LTD

    Manager Space Planning LTD

    Adidas • Portland, OR, US
    serp_jobs.job_card.full_time
    Manager Of Retail Space Management.The Manager of Retail Space Management sits within the DTC Visual Merchandising organization, this role's primary objective is to serve as a key driver in optimiz...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Master Data Governance / Management - Senior Manager - Consulting - Location OPEN

    Master Data Governance / Management - Senior Manager - Consulting - Location OPEN

    EY • Portland, OR, United States
    serp_jobs.job_card.full_time
    At EY, we're all in to shape your future with confidence.We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Join EY and help ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Studio General Manager - Membership & Revenue Growth Leader

    Studio General Manager - Membership & Revenue Growth Leader

    CycleBar - Overlook • Portland, OR, United States
    serp_jobs.job_card.full_time
    A premium indoor cycling studio in Portland, Oregon is looking for a General Manager.The ideal candidate will drive sales and membership growth while managing studio operations.Responsibilities inc...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Assistant Manager

    Assistant Manager

    Panda Restaurant Group • Tigard, OR, United States
    serp_jobs.job_card.full_time
    Are You Craving A Career With An Industry Leader?.Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal devel...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Director, Jordan Global Brand Experience, Story Design

    Director, Jordan Global Brand Experience, Story Design

    Nike • Beaverton, Oregon, USA
    serp_jobs.job_card.full_time
    The Global Jordan Brand Creative Studio is a multidisciplinary team spanning Art Direction Narrative Brand Experience and Brand Concepts. We collaborate with Jordan Design and Brand Marketing to del...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Manager

    Manager

    Panera • Vancouver, WA, US
    serp_jobs.job_card.full_time
    Assistant General Manager Opportunity.Come join Panera Bread an award-winning leader in the restaurant industry and employer of choice for 2022 and 2023! We are also proud to be named a top workpla...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Project Manager with Cloud Solution Experience (Remote - US)

    Project Manager with Cloud Solution Experience (Remote - US)

    Jobgether • Portland, OR, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Project Manager With Cloud Solution Experience.This position is posted by Jobgether on behalf of a partner company.We are currently looking for a Project Manager with Cloud Solution Experience in t...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new