Collections Specialist

Job Description

Job Description

Position Overview :

We are seeking a dedicated and detail-oriented Collections Specialist to join our credit union. This role involves managing delinquent accounts, working directly with members to resolve overdue balances, and ensuring the credit union maintains strong relationships while protecting its financial health. The ideal candidate has excellent communication skills, a problem-solving mindset, and a compassionate approach to helping members fulfill their financial obligations.

Key Responsibilities :

1. Account Monitoring and Delinquency Management :

• Monitor member accounts to identify past-due loans, mortgages, and other obligations.
• Contact members to address overdue accounts through phone calls, emails, and written correspondence.
• Document all collection activities, including member interactions and payment arrangements, in the credit union’s system.

2. Member Communication and Resolution :

3. Payment Processing and Recovery :

4. Reporting and Analysis :

5. Compliance and Regulation Adherence :

6. Collaboration and Team Support :

Qualifications and Skills :

Physical Requirements : Must be able to lift and carry items weighing up to 20 pounds, such as files or office supplies.

Work Environment :

Compensation and Benefits :