Helpdesk Technician, Level 2

Helpdesk Technician, Level 2, Chicago, IL

Summary :

This Helpdesk Technician, Level 2 job will provide hands-on technical support related to computer systems, hardware, or software. It will require strong technical knowledge and effective on-site and remote communication to both understand problems and explain their solutions. This Helpdesk Technician, Level 2 role will continuously work under the guidance of the IT Manager. This position is hybrid Onsite and Remote and candidates need to be local in or near Chicago, IL.

Helpdesk Technician, Level 2 Responsibilities :

• Monitor the company's IT ticketing system.
• Provide tier 1 and 2 (First Call Resolution) support to employees both in-person and remotely.
• Escalate higher-level IT issues to the IT Manager and assist with solutions as needed.
• Research potential software solutions as needed.
• Train end users as necessary in the proper use of IT software and equipment.
• Perform software and hardware installations and maintenance.
• Support new hires with equipment and software purchasing and set-up.
• Identify recurring issues and help create solutions.
• Review and maintain inventory of IT assets.

Helpdesk Technician, Level 2 Qualifications :

Benefits include medical insurance, retirement plan, PTO, etc. Salary : 80K+ DOE. Keywords : Chicago IL Jobs, Helpdesk Technician, Level 2, Office 365, IT Support, Windows OS, Mac OS, G Suite Products, SharePoint, Computer Systems, Help Desk, Support, Network, Networking, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting

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We help companies that are looking to hire Helpdesk Technicians, Level 2 for jobs in Chicago, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.

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