Account Representative

A company is looking for a Default Account Representative to manage first payment default accounts and facilitate customer payments.

Key Responsibilities

Handle incoming and outgoing communications on first payment default accounts, ensuring accurate processing and documentation

Research and identify contact information for first pay defaults and assist customers with payment processing and inquiries

Provide relief options to customers facing hardships and support administrative tasks as needed

Required Qualifications

Associate's degree in business, finance, communication, marketing, or a related field; or equivalent experience

Two years of related experience or a combination of education and experience

Strong computer skills, including proficiency in Microsoft Office applications

Strong typing skills

Familiarity with online resources for account management