Service Writer / Advisor

Job Description

Job Description

PAPE’ KENWORTH – FEDERAL WAY, WA

SERVICE WRITER / ADVISOR :

Do you love working with a wide variety of people, building relationships with customers, and solving problems? Can you adapt to changing priorities and balance several projects at once? If so, we want to hear from you!

Pape’ Kenworth, the premier medium and heavy-duty truck and equipment dealer in the West, is looking for a Service Writer to join their team.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance—all designed to support you and your family.

Make a difference. Grow your career. Join the Pape’ Team!

WHAT YOU’LL DO

As our Service Writer, you will ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible, all while ensuring you provide an excellent experience for our customers. Every day you will oversee service and warranty work orders, assist in shop workflow, check-in equipment for repair, and assist customers. To thrive in this role, you must love working in a team, be customer service focused, and have a winning attitude.

WHAT YOU NEED :

• Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs.
• Excellent customer relations and communication skills.
• Ability to perform at a high level in a fast-paced and team-oriented environment.
• Mechanical aptitude and experience with heavy trucks are plusses!

Compensation : $25-36 / hr (Depending on Experience)

Why work for Pape’ :

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.