HVAC Dispatcher

General Job Description

KEP is seeking a dedicated and organized HVAC Dispatcher to join our growing team. The ideal candidate will coordinate daily service calls, ensure efficient scheduling of HVAC technicians, and maintain exceptional communication with both customers and staff. While prior dispatching experience is beneficial, we welcome candidates who bring strong communication skills, attention to detail, and a commitment to excellent customer service.

Responsibilities :

Use phone and computer systems to dispatch HVAC technicians to appropriate job sites.

Monitor technician routes and job progress, coordinating and adjusting schedules as needed.

Provide technicians with detailed job information, traffic updates, and any customer-specific instructions.

Accurately record all service activity, calls, and job information in company systems.

Prioritize and schedule service calls based on urgency, customer needs, and technician availability.

Communicate proactively with customers regarding appointment times, delays, and service updates.

Work closely with office staff and management to ensure smooth operations and customer satisfaction.

Contribute as a positive team player in a fast-paced, high-volume environment.

Minimum Education

None

Minimum Years of Experience

0-2

Specific Qualifications

Requirements :

Excellent verbal and written communication skills.

Strong customer service focus and problem-solving abilities.

Previous dispatching experience is beneficial but not required.

Proficient computer skills, including scheduling and data entry.

Exceptional organizational skills with strong attention to detail.

Ability to remain calm and effective in a fast-paced, high-pressure environment.

License Required

Yes

Job Locations

US-OH-Cincinnati

Company Overview

IES Residential, Inc. is one of the nation's largest and most respected electrical, plumbing, HVAC, solar, and cable solutions providers for single-family homes and multi-family complexes since 1973. We provide comprehensive integrated solutions that light up our world.  We make homes come to life.

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2024 fiscal year ending September 30, 2024, IES produced over $2.8 billion in revenue and employed over 9,400 employees at over 131 domestic locations across the United States. IES is an Equal Employment Opportunity Employer : Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.

From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.

Our commitment to our employees is reflected by our actions :

• Safety is Priority One – and our record shows it
• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs