Entry Level Account Representative

Are you a natural relationship builder with a passion for problem-solving, ready to be the trusted face connecting customers with a leading brand?

Do you live for the "Wow, you fixed it!" moments? At Valiant Enterprise, we're seeking customer-obsessed professionals to become AT&T's frontline problem-solvers in Portland's busiest retail hubs.

Who are we?

Valiant Enterprise, a catalyst for commercial resonance, transforming AT&T Retail's offerings into irresistible propositions through strategic market positioning and vibrant sales promotions. We specialize in forging retail killers. Our Portland squad operates like a sales SWAT team – rapid onboarding, live coaching in the trenches, and weaponized data to outmaneuver competitors. You’ll know more AT&T fiber specs after 30 days than most reps learn in a year.

What are we about?

• Serve as the primary point of contact for AT&T customers in a retail setting.
• Represent AT&T’s full range of products and services with professionalism and enthusiasm.
• Conduct in-depth needs assessments to recommend customized solutions.
• Lead customers through the complete sales process—from product demos to account setup.
• Handle account management tasks such as activations, upgrades, plan changes, and billing inquiries.
• Address customer concerns with empathy, accuracy, and a focus on first-contact resolution.
• Educate customers on current promotions, device features, and service benefits.
• Accurately process sales transactions and service requests using POS and client systems.
• Maintain detailed records of customer interactions, sales, and service outcomes.
• Collaborate with team members to ensure a seamless and positive customer experience.