Travel Customer Experience Representative (Remote)Prestige Travel Agency by Mich • Tampa, Florida, United States
Travel Customer Experience Representative (Remote)
Prestige Travel Agency by Mich • Tampa, Florida, United States
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job_description.job_card.job_descriptionExcellent written and verbal communication skills. Customer service experience required; travel or hospitality experience preferred. Strong organizational skills and attention to detail. Comfortable with technology and learning booking systems and CRM tools. Ability to work independently in a remote setting. Passion for travel and client-focused service. Fully remote, flexible work environment. Career growth opportunities within the agency. Travel perks and industry discounts. Training and ongoing support from a collaborative team.
Job Description
Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.
Key Responsibilities
- Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
- Assist clients with travel bookings, modifications, cancellations, and special requests.
- Provide accurate information on destinations, travel requirements, and agency policies.
- Follow up with clients to confirm itineraries and satisfaction.
- Resolve customer concerns with empathy and effective problem-solving.
- Maintain accurate client and booking records.
Qualifications
What We Offer
Equal Opportunity Statement
Prestige Travel Agency by Mich is an Equal Opportunity Employer and values diversity in the workplace.
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Customer Experience Representative • Tampa, Florida, United States
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