IT User Support Specialist II

TITLE : IT User Support Specialist II

POSITION CLASSIFICATION : Exempt

DEPARTMENT : IT

POSITION REPORT TO : Director IT Operations

SUMMARY : As a Tier 2 Helpdesk Support team member youll play a pivotal role in providing advanced technical assistance and support to resolve complex issues related to computer systems software and networks within our organization. Your expertise will be crucial in handling escalated problems ensuring efficient troubleshooting and delivering high-quality support to our users.

LOCATION : San Antonio TX

SHIFT HOURS : 9am-5pm

Education / Experience

• Proven track record (3 years) in a Tier 2 or equivalent technical support role.
• Expertise in troubleshooting and resolving complex hardware software and network issues.
• In-depth knowledge of operating systems (Windows MacOS) software applications and network protocols.
• Proficiency in utilizing helpdesk software and ticketing systems to manage and track support requests.
• Strong analytical and problem-solving skills with the ability to prioritize tasks effectively.
• Excellent written and verbal communication skills for effectively conveying technical information to non-technical users.
• Relevant certifications (e.g. CompTIA Network Microsoft Certified Solutions Associate) are advantageous.

Job Responsibilities

Required Experience :

IC

Key Skills

Fund Management,Corporate Sales,HR Recruitment,Linux,Airlines

Employment Type : Full-Time

Experience : years

Vacancy : 1