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Retail CRM Tech Lead
Retail CRM Tech LeadUnited Software Group • Buffalo, NY, United States
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Retail CRM Tech Lead

Retail CRM Tech Lead

United Software Group • Buffalo, NY, United States
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Hi

Hope you are doing well!

Kindly go through the below description

Job Title : Retail CRM Tech Lead

Location : Cleveland, OH | Buffalo, NY| Albany, NY,| Columbus, OH

Duration : Long term contract

Cognizant / Key bank

Department : Banker Experience Technology

Job Description :

  • We're looking for a hands-on Retail CRM Tech Lead to drive the engineering direction of a cross-functional Agile squad.
  • You'll partner with product managers, designers, and other tech leads to build and enhance CRM platforms that power personalized, compliant, and efficient customer engagement across the retail banking lifecycle.
  • You'll influence architectural decisions, own technical delivery, and coach engineers as you help modernize and scale a CRM stack that supports retail bankers.

Key Responsibilities

  • Own end-to-end technical strategy and implementation for CRM capabilities (customer onboarding, journeys, sales automation, campaigns, support workflows).
  • Lead a team of developers to design, develop and deploy robust, scalable and secure software solutions in compliance with enterprise standards
  • Translate product goals and customer needs into scalable, high-performance architecture and clean code.
  • Collaborate with the product owner and squad members to define stories, tasks, and acceptance criteria.
  • Provide hands-on engineering leadership-write code, conduct code reviews, and remove blockers.
  • Drive integration with core banking, data lakes, marketing platforms, and third-party CRM solutions.
  • Ensure platform security, performance, compliance, and auditability in line with financial regulations.
  • Partner with enterprise architecture, data governance, security, and DevOps teams to align with broader tech strategy.
  • Mentor engineers in design patterns, test automation, and clean code practices.
  • Support release planning, capacity estimation, and iterative delivery through Agile ceremonies.
  • Conduct code reviews to ensure adherence to development standards and improve team skills
  • Provide direction and recommendations on solutions for security vulnerabilities
  • Represent Security variances in Security Technology review meetings
  • Identify performance bottlenecks and implement solutions to ensure system scalability, reliability, availability
  • Drive high standards for code quality, testing and documentation
  • Provide recommendations for tools and develop plans and strategies to improve overall hygiene for code development, delivery and release practices
  • Continue to develop a culture of modern software development practices
  • Own the applications and operational system tasks associated with the applications
  • Ensure seamless communication between development teams, other departments such as QA, Enterprise Architecture etc
  • Ensure timely delivery and continuous improvement

    • Skills :

  • Solid experience with Oracle Siebel (25.1 and higher) and exposure / exposure to modern CRM ecosystems (Salesforce, Microsoft Dynamics, Pega, or custom-built platforms).
  • Experience with Siebel installation, ecosystem and infrastructure
  • Solid backend engineering experience (Java / .NET / Node.js preferred). Front-end familiarity (React / Angular) is a plus.
  • Deep knowledge of integration patterns : APIs (REST / GraphQL), messaging (Kafka / MQ), ETL pipelines.
  • Strong Relational Database experience (SQL, Oracle)
  • Familiarity with customer data platforms (CDPs), campaign management tools, and personalization engines.
  • Strong knowledge of DevOps practices, code management (bitbucket, Gitlab), CI / CD pipelines, containerization (Docker, Jenkins, Kubernetes) and cloud infrastructure
  • Utilized code review tools such as SonarQube
  • Experience with automated testing frameworks such as Cypress, Mocha etc
  • Experience working in Agile squads using Scrum or Kanban.
  • Good understanding of CI / CD pipelines, infrastructure as code (Terraform, CloudFormation), and DevOps tools.
  • Comfort working with cloud platforms (AWS, Azure, or GCP).
  • Financial services or regulated industry experience is a strong plus.

    • Experience :

  • 8+ years of software engineering experience, with at least 2 years in a technical leadership role.
  • 7+ years of experience with Oracle Siebel and exposure / experience with modern CRM ecosystems (Salesforce, Microsoft Dynamics, Pega, or custom-built platforms).
  • 5+ years of experience with databases such as Oracle, SQL
  • 2+ years of experience in a tech lead role demonstrating leadership and team management skills
  • 5+ years of experience in banking / finance industry

    • Nice to Have

  • Experience implementing real-time event-driven customer journeys
  • Exposure to customer identity resolution, consent management, and data privacy frameworks
  • Certifications in CRM platforms (e.g., Salesforce Certified Platform Developer

    • Thanks & Regards,

    Bhavani. K

    Technical Recruiter

    Phone : +1 614-588-8528 / +16144959222 Ext : 340

    Email ID : bhavani.k@vividsoftglobal.com

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    Tech Lead • Buffalo, NY, United States

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