Talent.com
Customer Service Representative (Social Media Experience)
Customer Service Representative (Social Media Experience)eFLEXervices • Houston, TX, US
Customer Service Representative (Social Media Experience)

Customer Service Representative (Social Media Experience)

eFLEXervices • Houston, TX, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.permanent
job_description.job_card.job_description

CSR - (Social Media Experience)

eFlexervices is a BPO company with a legacy spanning 24 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing in our work; we're investing in people, optimizing performance, and maximizing efficiency. We are all about exceptional quality and unwavering trust.

Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring for a CSR - (Social Media Experience) we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.

As a CSR - (Social Media Experience), you will play a crucial role in ensuring the satisfaction and success of our clients. You will be the first line of assistance for our customers, addressing their inquiries, resolving issues, and providing exceptional support for all their SEO-related needs. This position requires a combination of technical acumen, strong communication skills, and a commitment to delivering top-notch customer service.

What You'll Be Doing

Customer Support & Issue Resolution

  • Respond promptly to support tickets and customer inquiries through designated service platforms.
  • Diagnose, troubleshoot, and resolve customer issues related to products or services in a timely and effective manner.
  • Collaborate with internal teams to escalate and resolve complex technical problems, ensuring customer satisfaction and resolution efficiency.
  • Maintain adherence to client policies, quality standards, and service-level agreements (SLAs).
  • Ensure timely communication and coordination with Customer Success Managers (CSMs) through dedicated channels.

Content and Social Media Support

  • Assist in the creation, review, and management of social media content across various platforms to maintain consistent branding and engagement.
  • Submit and manage support form tickets for Google Business Profile updates or concerns.

    • Web and Technical Support

  • Perform basic HTML and CSS coding for website updates, edits, and layout improvements.
  • Ensure that all web modifications align with design standards and usability principles.

    • Graphic Design and Marketing Support

  • Create and edit visual materials for marketing and branding purposes, including business cards, video content, Google Ads, logos, and other digital assets.
  • Collaborate with the marketing team to ensure all designs meet brand guidelines and project objectives.

    • Qualifications and Requirements

  • At least 2 years of experience as a customer sales representative or technical support representative in the BPO industry.
  • Experience or knowledge of SEO.
  • Experience with social media management.
  • Experience with Front and Dialpad or similar tools is highly preferred.
  • Excellent ability to communicate, extremely detail-oriented.
  • Good oral and written communication is vital - the individual must be able to speak clearly and persuasively in positive or negative situations.
  • Ability to convey technical information to non-technical users.
  • Willingness to step up to greater responsibility, strong desire to contribute to overall goals.
  • Proven track record of delivering exceptional customer service.
  • Ability to empathize with customers and understand their needs.
  • Strong technical aptitude and the ability to learn and understand complex products.
  • Ability to troubleshoot and resolve issues efficiently - utilizing resources, template responses, and knowing when to escalate an issue.
  • Ability to collaborate effectively with cross-functional teams.
  • Willingness to share knowledge and contribute to a positive team culture.

    • Nice to Have

  • Experience using project management tools such as Monday.com.
  • Experience using dialers such as Intercom and Dialpad.
  • Experience using ticketing tools such as Front.
  • Ability to answer customer questions via chat or email in a friendly manner.

    • Benefits and Perks

    At eFlex, we're not just a workplace we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you :

  • Living Our Values : We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.
  • Competitive Compensation : Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.
  • Flexible Work Options : Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.
  • Wellness Matters : Recharge and refresh! Our flexible vacation and sick leave policies empower you to prioritize your well-being, ensuring a healthy work-life balance.
  • Pathways to Success : Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.

    • Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together!

    serp_jobs.job_alerts.create_a_job

    Customer Experience Representative • Houston, TX, US

    Job_description.internal_linking.related_jobs
    Customer Service Representative

    Customer Service Representative

    Circle K Stores • Bellaire, Texas, USA
    serp_jobs.job_card.part_time
    Store : 4439 Bissonnet St Bellaire Texas 77401.Customer Service Representative.We want you to join our team as a Customer Service Representative. If you have the desire to be challenged work in a fa...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Service - Self Storage Manager

    Customer Service - Self Storage Manager

    Public Storage • Houston, TX, US
    serp_jobs.job_card.full_time
    Customer Service - Self Storage Manager.Total rewards package available to our team : .Employees become eligible for full-time. Medical, dental, vision, 401k with match, paid time off, sick time, and ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Social Impact Enablement Lead

    Social Impact Enablement Lead

    Allstate Insurance • Houston, TX, United States
    serp_jobs.job_card.full_time
    At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote Customer Service Representative – Product Testing

    Remote Customer Service Representative – Product Testing

    GLOCPA • Houston, Texas
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Consumer Opinion Contributor (Hiring Immediately)

    Consumer Opinion Contributor (Hiring Immediately)

    Earn Haus • South Houston, Texas, US
    serp_jobs.job_card.full_time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    CSR (Customer Service Representative)

    CSR (Customer Service Representative)

    Pizza Hut • Houston, TX, US
    serp_jobs.job_card.full_time
    CSR (Customer Service Representative).Working at Pizza Hut is about making hungry people happy.It's about being independent and having fun, making new friends and earning extra cash.As a Pizza Hut ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Vice President of Customer Growth & Retention

    Vice President of Customer Growth & Retention

    Confidential • Houston, TX, US
    serp_jobs.job_card.full_time
    Vice President of Customer Growth & Retention.Leading provider of data, technology & marketing services.Information Technology and Services. Information Technology & Services.The Company...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Global Vice President of Total Rewards

    Global Vice President of Total Rewards

    Confidential • Houston, TX, US
    serp_jobs.job_card.full_time
    Global Vice President of Total Rewards.Leading provider of a real-time social media management platform.Information Technology and Services. Privately Held, Private Equity-backed.Information Technol...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Head of E-Commerce and Customer Service

    Head of E-Commerce and Customer Service

    Confidential • Houston, TX, US
    serp_jobs.job_card.full_time
    Head of E-Commerce and Customer Service.Globally acclaimed luxury brand.The Company is seeking a Head of E-Commerce and Customer Service to lead its digital strategy across the US and Canada.The su...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Head of Paid Media Activation

    Head of Paid Media Activation

    Confidential • Houston, TX, US
    serp_jobs.job_card.full_time
    Top-tier full-service marketing agency.The Company is in search of a Head of Paid Media Activation to take the lead in scaling and enhancing its media activation practice.This pivotal role involves...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Remote Customer Service Representatives - AI Trainer ($60-$80 per hour)

    Remote Customer Service Representatives - AI Trainer ($60-$80 per hour)

    Mercor • Houston, Texas, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    About the Role • • Mercor is seeking experienced • •customer services representatives • • to support a leading AI lab in advancing research and infrastructure for next-generation machine learning system...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Content Manager - Social Media (Remote / Houston / Philippines / Metro Manila)

    Content Manager - Social Media (Remote / Houston / Philippines / Metro Manila)

    Houston Properties Team • Houston, TX, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Content Manager — The Voice of the Story.You know content isn’t just posts — it’s people.Behind every caption, video, and graphic is a chance to spark trust, guide a decision, and remind someone th...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Vice President, Brand Marketing and Customer Experience (Houston)

    Vice President, Brand Marketing and Customer Experience (Houston)

    Confidential • Houston, TX, US
    serp_jobs.job_card.part_time
    Vice President, Brand Marketing and Customer Experience.Globally renowned retail group.The Company is seeking a Vice President of Brand Marketing and Customer Experience to lead the development and...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Vice President, Brand Marketing and Customer Experience

    Vice President, Brand Marketing and Customer Experience

    Confidential • Houston, TX, US
    serp_jobs.job_card.full_time
    Vice President, Brand Marketing and Customer Experience.Globally renowned retail group.The Company is seeking a Vice President of Brand Marketing and Customer Experience to lead the development and...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Insurance Sales Representative - Customer Service

    Insurance Sales Representative - Customer Service

    Freeway Insurance Services America • Houston, TX, US
    serp_jobs.job_card.full_time
    Insurance Sales Representative - Customer Service.Requisition Number : INSUR030388.Location : Houston, TX 77024, USA.Sign-On Bonus Opportunity of up to $1,000 •. Lucrative incentive sales plans, bonuse...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service Representative, Full or Part Time

    Customer Service Representative, Full or Part Time

    Circle K Stores • Pearland, Texas, USA
    serp_jobs.job_card.part_time
    Store : 12712 Broadway St Pearland Texas 77584.Customer Service Representative.We want you to join our team as a Customer Service Representative. If you have the desire to be challenged work in a fa...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Service Representative - Eyewash / WaterBreak

    Service Representative - Eyewash / WaterBreak

    Cintas • Pasadena, TX, US
    serp_jobs.job_card.full_time
    Service Representative - Eyewash / WaterBreak.Cintas is hiring for a Service Representative in Training / Bench for our Eyewash / WaterBreak line of products. This role will provide customers with a servi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Experience Team Member

    Customer Experience Team Member

    LuckyGunner.com • Houston, TX, US
    serp_jobs.job_card.full_time +1
    serp_jobs.filters_job_card.quick_apply
    Do you enjoy the flexibility of working from home? LuckyGunner.Americans buy ammo online, and we need help further disrupting the industry. We are seeking a passionate, service-oriented indivi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30