Amazon ConnectApptad Inc • Dallas, TX, United States
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Amazon Connect
Apptad Inc • Dallas, TX, United States
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job_description.job_card.job_descriptionIntegrate Amazon Connect with CRM systems, IVR flows, and third-party applications. Development & Configuration : Configure telephony, queues, and agent profiles within Amazon Connect. Integration & Automation : Automate workflows and reporting using AWS tools and custom scripts. Performance & Optimization : Optimize call flows and improve customer experience through analytics and feedback loops. Security & Compliance : Experience : Technical Expertise : Proficiency in scripting languages (Python, Node.js) for automation and integration. Familiarity with telephony concepts (SIP, VoIP) and contact center technologies. Other Skills : Strong troubleshooting and problem-solving skills. Excellent communication and documentation abilities. AWS Certified Solutions Architect or AWS Certified Developer. Experience with AI / ML-driven contact center enhancements (chatbots, sentiment analysis). Knowledge of CI / CD pipelines and DevOps practices.
Role Overview
We are seeking an experienced Amazon Connect Engineer to design, implement, and optimize cloud-based contact center solutions using Amazon Connect and related AWS services. The ideal candidate will have a deep understanding of contact center technologies, strong AWS expertise, and proven experience in delivering scalable, secure, and high-performing solutions.
Key Responsibilities
- Design & Architecture :
Design & Implement Amazon Connect solutions tailored to business requirements.
Build and customize contact flows, routing logic, and Lambda functions.
Develop APIs and leverage AWS services (Lambda, DynamoDB, S3, CloudWatch, Lex, Polly) for advanced functionality.
Monitor system performance, troubleshoot issues, and implement best practices for scalability and reliability.
Ensure solutions adhere to security standards and compliance requirements (e.g., PCI, GDPR).
Required Skills & Qualifications
7+ years in cloud-based contact center engineering, with at least 3+ years focused on Amazon Connect .
Strong knowledge of AWS services : Lambda, DynamoDB, S3, CloudWatch, Lex, Polly, API Gateway.
Hands-on experience with CRM integration (Salesforce, Dynamics, etc.).
Preferred Qualifications
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Amazon Connect • Dallas, TX, United States
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