ServiceNow Developer

Melville,NY - USA

Position Requirements

North American Partners in Anesthesia (NAPA) is seeking an experienced ServiceNow Developer to join our ServiceNow Platform Team and support key applications, including HRSD, ITSM, ITOM, SAM, and HAM . In this role, you will be responsible for hands-on development throughout the entire software development lifecycle—from initial concept and design to testing, deployment, and ongoing maintenance.

The ideal candidate will leverage their expertise to enhance platform functionality, drive automation, and ensure seamless integration with other enterprise applications, contributing to the efficiency and scalability of our ServiceNow environment.

Duties & Responsibilities :

• Serve as a technical advisor on ServiceNow for the business, providing outcome-focused guidance on platform solutions, leveraging leading practices and native platform capabilities
• Assist in the review, design, and improvement of ServiceNow processes and procedures
• Collaborate closely with other ServiceNow developers and contribute to technical governance policies
• Provide ongoing production and end user support, along with administration functions such as managing users, workflows, tables, and data
• Use a systematic approach and a wide breadth of ServiceNow platform knowledge to troubleshoot, identify, and solve technical issues
• Utilize tools to regularly monitor and analyze system performance, perform regular maintenance, and proactively take corrective actions as necessary to ensure platform reliability
• Responsible for defining requirements, designing workflows, participating in all build / configuration, testing, and implementation activities, as well as analysis and troubleshooting to meet specifications of a project or service request
• Monitor and employ source code control techniques and configuration management to ensure consistency across development and production environments
• Ensure ServiceNow applications meet NAPA security standards and best practices
• Investigate and advise on new features released by ServiceNow and what impact they could have on current processes
• Responsible for developing training materials and plans for end users, as well as providing initial and recurring training to business users as the platform continues to evolve
• Manage integrations between ServiceNow and other third-party applications via Integration Hub or custom API development
• Use scripting tools and ServiceNow functionality to create scripts that automate repetitive tasks
• Create custom user interfaces to improve the overall user experience of ServiceNow, leveraging custom HTML / CSS / Javascript when necessary

Experience / Skill Requirements :

Education / Certification Requirements :

TOTAL REWARDS :

EEO Statement

North American Partners in Anesthesia is an equal opportunity employer.