Service Advisor

We're hiring a Service Advisor to join our team at Sunset Ford.

Do you want to be rewarded for your hard work, experience, and expertise? At Sunset Auto Group, our Service Department is growing, and we have the need for strong Service Advisors which means opportunity for financial rewards for you.

Previous related experience is required for this position.

Service Advisor - Job Responsibilities :

• Greet customers and assist them with any service and dealership inquiries.
• Consult with customers on applicable service specials and present service menus relating to automotive service needs and benefits
• Document services declined and provide follow-up on future service considerations
• Keep customer informed daily on completion times, service expenses, and possible changes
• Create and present repair estimates, dictating immediately needed services and future needed services
• Determines Ford Warranty repairs, submitting required documents correctly and ensuring all warranty claims are paid in full
• Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns are addressed
• Collects payment, submits to fleet companies, and extended warranty companies for coverage
• Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer has a positive service experience
• Build strong relationships with the customers and communicate well with all staff and customers

Service Advisor Qualifications

Service Advisor Job Benefits :  We provide a positive, professional work environment and training on the job.

We believe in employee development through training and advancement from within.

Our team members enjoy terrific benefits which include :

We have ALL the reasons under the SUN to work at Sunset Ford!

Please do complete our Pre-Screen Survey!   We greatly appreciate your interest in our business!

We are an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are committed to providing a safe, drug-free work environment.

Applicants must be willing to submit to a pre-employment background check and drug test.

Interested candidates must possess a valid driver's license and have a satisfactory driving record.