Security Dispatcher

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receive and prioritize incoming calls from various sources, including emergency services, customers, and internal staff
• Gather relevant information from callers to assess the nature of the situation and determine appropriate response
• Dispatch appropriate personnel, such as law enforcement officers or service technicians, to designated locations
• Maintain accurate records of all calls received and actions taken
• Monitor CCTV cameras and surveillance systems to identify potential security threats or incidents
• Collaborate with other departments to ensure efficient coordination of resources
• Provide clear and concise instructions to field personnel regarding assignments and priorities
• Utilize computer-aided dispatch (CAD) systems and other software applications to document incidents and generate reports
• Handle escalated calls or complaints with professionalism and effective conflict management techniques

Any other duties as assigned within the scope of this position.

KNOWLEDGE / SKILLS / ABILITIES

Ability of simple math and complex reading, writing, and task completion skills is required.

Must have the following skills : clerical, compiling, coordination, analyzing, supervising, instructing, precision working, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.

EDUCATION AND / OR EXPERIENCE

Previous experience in dispatching, loss prevention, or surveillance is preferred or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

CERTIFICATES AND LICENSES

Must be able to maintain appropriate Gaming License & Alcohol Awareness card.

PHYSICAL DEMANDS

WORK ENVIRONMENT