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Senior Amazon Director
Senior Amazon DirectorDreamHire • New York, NY, US
Senior Amazon Director

Senior Amazon Director

DreamHire • New York, NY, US
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Client Relationship Manager

This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations.

Day to Day Duties :

  • Build and maintain long-term relationships with clients.
  • Oversee client milestone Monitor the 30,60,90 day progress of the client

Milestone Milestone Operations Brand Management

  • Verify pain points are resolved, discover ongoing pain points
  • Lead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed.
  • Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys.
  • Recommend improvements to clients' strategy.
  • Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines.
  • Lead your team to drive strategy and pitch new and innovative ideas.
  • Must make daily social posts (2 hours per week). The link to the social post is to be posted in Slack.
  • Run a weekly podcast (1 hour per week) or join a partner's podcast. This can also be supplemented with recorded video.
  • Be intimately familiar with clients' business, competition, and marketing objectives in order to define business problems and apply insights clearly.
  • Regularly monitor and report on clients' performance and ensure goals are met.
  • Perform Account Audits and Onboarding Audits Checklist
  • Complete Board Review check every other week.

    • Review the following :

  • Design Tiers are being met and have in progress work.
  • Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog, Etc).
  • Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter).
  • Tasks are having actions complete and not continuously pushed back.
  • Brand Manager is progressing on Milestone Tasks.
  • For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate.

    • Roles & Responsibilities

  • ClickUp Profiles are consistently getting updated correctly
  • Ensure the onboarding process is seamless
  • Ensure the offboarding process is seamlessly documented and centralized
  • Ensure the team completes training videos when released
  • Responsible for the operation of completing Amazon Audits
  • Responsible for the operation of the Amazon Assist Desk
  • Ensure Amazon PODs understand their churn every month.
  • Establish clear communication between Account Managers and clients

    • KPIs

  • 90% of Amazon Clients need to hit 100% of their ad spend budget
  • Less than 7.5% churn per month for entire Amazon department district 1
  • 90% of Audits get completed and followed up within 5 business days
  • 30% of our Active Clients have left a review on Google
  • 30% of clients are billed for bonuses.
  • 95% of clients successfully launch within 7 business days of starting with us (Onboarding Call with client, strategy session, internal onboarding call with team, Tasks are assigned)
  • 1 case studies every quarter
  • Less than 20% of client offboarding is negative feedback
  • Maintain 150% Margin Per Head

    • Company Core Values

  • Extreme Ownership
  • Problems are fun and solvable
  • 1% Better Everyday
  • Accountability
  • Moral Person
  • Best Thought Wins
  • One Life (Lets have impact)
  • Value in everything you do
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