Claims Coordinator

Claims Coordinator

JEAR Logistics is searching for a Claims Coordinator to join our team! JEAR, recently recognized as one of South Carolina's Fastest Growing Company and an SC's Best Places to Work, provides a culture where you can make an impact, make a living, and make a career. JEAR Logistics is committed to exceeding expectations with our customers and carriers. Our customers rely on us to pick-up and deliver their products on-time while safely transporting them.

Essential Tasks

• Act as a liaison between JEAR, insurance provider and motor carrier.
• Responsible for collecting and analyzing all available documentation upon notice of a cargo loss.
• Responsible for preparing and presenting Presentation of Loss to the motor carrier and their insurance provider.
• Use data and observation analysis to identify trends with cargo loss and recommend counter measures to address or mitigate exposure to JEAR.
• Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or motor carrier.
• Discuss, provide and recommend an action plan to the assigned broker.
• Resolve claims, verify dispute / denials. Work to close claims in a timely manner.
• Communicate with customers on payment of claims from JEAR.
• Collaborate directly with Claims Manager, Director of Operations, COO, and CFO for all decisions regarding claim payments and resolution.
• Communicate with Claims Manager on outgoing payments.
• Responsible for sharing after-hours and weekend support with other Claims Coordinators, on average, one week (including weekend) per month to include : handling all incoming claim calls (breakdowns and / or rejections). After-hours support shall be limited to providing guidance to the Sales Managers / Brokers, as needed, on the best course of action to protect JEAR.

Key Competencies

Requirements

Education : Associate degree (or education equivalent to two years of college).

Experience : 1+ years of experience within the industry.

Applicant must have their own reliable transportation to get to the office daily as this is not a hybrid role.