Office Manager

Job Description

Job Description

Job Title : Front Desk Office Manager

Company : Vyfy Wellness Club

Location : 106 Watterson Trail, Middletown Ky 40243

Employment Type : Full-Time, Monday-Friday with Weekend Flexibility

About Us :

Vyfy Wellness Club, a division of MagnaWave Inc., is a leader in the wellness industry, and has been voted the best place to work for two consecutive years. We are dedicated to promoting health and wellness through innovative services and products. Our team thrives on a culture of passion, growth, and commitment to excellence. We offer comprehensive health insurance, 401k benefits, quarterly bonuses, and paid vacation to our valued team members.

Job Overview :

We are seeking a motivated, self-starting Front Desk Office Manager to join our dynamic team in a full-time role. As the first point of contact for our clients, you will play a crucial role in ensuring a welcoming and efficient experience. You will be responsible for managing the front desk operations, coordinating schedules, and ensuring our wellness staff stays on track. Your role will include upselling wellness products, managing customer check-ins and check-outs, and providing exceptional follow-up before and after appointments.

Key Responsibilities :

• Greet and assist clients with a warm and professional demeanor, ensuring a positive first impression.
• Manage the check-in and check-out process efficiently, ensuring a smooth experience for all clients.
• Coordinate and oversee the wellness staff's schedule to maintain operational efficiency.
• Upsell wellness products and services to clients, providing them with tailored recommendations.
• Follow up with clients before and after appointments to ensure satisfaction and encourage repeat business.
• Maintain accurate records in customer management software, with a preference for experience using Vagaro.
• Provide administrative support, including handling phone calls, emails, and other inquiries.
• Ensure the front desk area is tidy, organized, and well-stocked with necessary supplies.
• Work closely with the management team to implement and improve office procedures.
• Exhibit flexibility with scheduling, being available for early mornings, day shifts, and occasional weekends.

Qualifications :

Benefits :

Due to the volume of applications / resumes received, PLEASE NO PHONE CALLS. A recruiter will contact you via email if you are selected for an interview.