Event Services Supervisor - Audio Visual, Event Technology

Overview

Event Services Supervisor

$27-31 / hr.

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator : dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary

The Event Services Supervisor is responsible for the supervision of floor operations, including set-up, removal, and operations of technology equipment in a hotel environment, with a focus on delivering unmatched customer service and providing overall positive experiences for our guests / clients. Business hours are Monday - Friday, 8 : 00 a.m. to 5 : 00 p.m. Extended business hours and weekends will be required.

Essential Functions

Supervise non-union, union, and contract labor to ensure all setup and strikes are completed according to Pinnacle Live’s standards.

Ensure AM and PM shifts receive clear communication of daily expectations, and all log information is detailed and complete

Greet guests / clients before the event and provide clear instructions on how to operate equipment

Provide continued communication with clients to ensure the success of all events.

Follow through on all client requests and look for opportunities to enhance the client’s event

Ensures all inventory is in good working order and in rental condition

Complies and enforces all Company security and safety measures

Manage venue inventory and location of equipment to ensure inventory is secure from theft and / or damage

Ensure any lost, stolen, or damaged equipment is immediately reported to the supervisor

Continually work toward updating and improving technical skills

Provide continued communication with the client to ensure the success of all events

Maintain accurate client event information in the Company’s billing / event order system

Review invoice with the client and obtain client’s signature on invoice and add-ons

Ensure all Company occupied areas are clean, organized and up to Company standards

Perform other duties as assigned.

Education & Experience

Two (2) to three (3) years prior experience in the audio-visual and / or hospitality industry.

Two (2) years advanced audio and visual experience in a theatrical or live event environment.

Computer proficiency

Required Skills & Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and / or ability required.

Strong technical aptitude

Planning ability; able to plan ahead and prioritize

Excellent organizations skills

Strong interpersonal skills

Strong verbal, listening, and written communication skills

Strong customer focus

Strong team player

Supervisory Experience : Indirectly provide oversight to technical crew for daily activities. Provide coaching, mentoring, and directing work.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits

Generous time off with PTO, holidays and sick / personal days

401k with a contribution match

Insurances; health, vision, dental and more

Equal Opportunity

Pinnacle Live is an E-Verify and Equal Employment Opportunity Employer. Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where equity, belonging, and mutual respect thrive. We recognize that our workforce is intersectional, and that actively valuing demands that we continually strive to establish a welcoming atmosphere for all. Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the identities and experiences of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.

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