Account Manager

Account Manager

At eBay, we're more than a global ecommerce leader we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers and help us connect people and build communities to create economic opportunity for all.

About the Team and the Role

The Account Manager at Goldin.com will play a crucial role in managing client relationships and ensuring customer satisfaction. This position is integral to the success of our team, focusing on building and maintaining strong partnerships with our clients. The role involves working closely with cross-functional teams to deliver exceptional service and support to our clients.

What You Will Accomplish

Provide excellent customer service for clients at the direction of the Consignment team to encourage client satisfaction and retention.

Act as a point of contact for clients, addressing their needs and resolving any issues that arise.

Collaborate with internal teams to ensure timely and successful delivery of our solutions according to client needs and objectives.

Identify opportunities for automation and improvements to save time and improve client satisfaction.

Pull data and prepare reports for the client or Consignment team as requested

What You Will Bring

Proven experience within the e-commerce, specialty or collectibles industry.

Strong communication and interpersonal skills, with the ability to build rapport with clients and internal teams.

Excellent problem-solving skills and the ability to handle challenging situations with professionalism.

Ability to manage multiple clients simultaneously, with a keen attention to detail.

Proficiency in using CRM software and other account management tools.

A proactive approach to identifying and pursuing efficiency.

Qualification Preferences

Bachelor's degree in business, Marketing, or a related field.

Minimum of 3-5 years of experience in Collectibles of the Hobby.

Strong analytical skills and the ability to interpret data to make informed decisions.

Proficiency in Excel, Smart Sheets or Google Sheets preferred.

The base pay range for this position is expected in the range below :

$58,700 - $84,400