Room Attendant. Housekeeper

Company Description

Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach's only luxury hotel, restoring one of California's most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.

Job Description

• Consistently offer professional, engaging and friendly service
• Create a welcoming atmosphere for visitors and guests during their stay
• Maintain a high level of professionalism in all aspects of job performance.
• Guide guests and answer questions as needed
• Maintain supplier cart well organized and presentable
• Clean all assigned guestrooms including : dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies. May include cleaning of room refrigerator, coffee maker, cups, glasses, silverware etc.
• Participate in deep cleaning projects
• Sign in and out master keys daily
• Maintain proper usage of cleaning supplies and equipment
• Update and record all cleaned rooms
• Communicate all changes, discrepancies, late check-outs and do not disturb signs to the office team in a timely manner
• Maintain all brand and quality luxury service standards
• Maintain consistency in accordance to Forbes / LQA and Fairmont standards
• Conduct self-audits of standards and participate in the feedback review of audits.
• Approach all encounters with guests, colleagues and members in a professional and personalized manner
• Ensure a safe working environment is maintained at all times and that all colleagues are committed to working safely
• Ensure confidentiality of all guest sensitive information at all times.
• Follow departmental policies, procedures and service standards
• Follow all safety and sanitation policies, including wearing appropriate PPE, and proper use of chemicals
• Comply with hotel security, fire, health and safety regulations
• Maintain all housekeeping areas organized and well presented
• Report, turn in, and / or log all lost and found items in a timely manner according to established procedures.
• Set up and organize workstation with designated supplies and equipment.
• Restock work areas for the next shift as assigned.
• Replenish supplies and equipment as needed during the shift.
• Report any faulty equipment, linen shortages, maintenance needs, safety hazards and other problems immediately to your supervisor.
• Notify supervisor / coordinators when service is complete by punching rooms in phone system or device.
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
• May assist with cleaning of public areas.
• Maintain regular and predictable attendance.
• Other duties as assigned

Qualifications

Additional Information

What is in it for you :

Accor is proud to be an Equal Opportunity Employer EOE / M / F / V / D.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.