Amazon Connect Engineer

58 years of experience in software engineering with a focus on cloud-native applications.

Strong hands?on experience with Amazon Connect, including contact flows, routing profiles, and integrations.

Proficiency in Node.js and experience building RESTful APIs.

Experience with AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, and IAM.

Familiarity with event?driven architectures and tools like Amazon EventBridge, Kinesis, or Kafka.

Understanding of CI / CD pipelines, infrastructure as code (e.g., CloudFormation, Terraform), and DevOps practices.

Excellent problem?solving skills and ability to work in a fast?paced, agile environment.

Key Responsibilities

• Design, develop, and maintain solutions using Amazon Connect for voice and chat-based customer interactions.
• Build and deploy serverless applications using AWS Lambda, API Gateway, and Node.js.
• Integrate Amazon Connect with backend systems and third?party APIs.
• Implement event streaming and real?time data processing using Amazon Kinesis, Kafka, or EventBridge.
• Develop and manage contact flows, transfer queues, Lex bots, and Lambda integrations within Amazon Connect.
• Ensure solutions are secure, scalable, and compliant with industry standards.
• Collaborate with cross?functional teams including DevOps, QA, and Product to deliver high?quality solutions.
• Monitor and troubleshoot production issues, ensuring high availability and performance.

Job Details

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