Software Engineer, AI, Customer Claims & Support

What to Expect

Tesla's service software team powers intelligent systems across insurance claims systems, internal service tool, customer service, global operations, and innovative features like autonomous agents for sustainable energy solutions. At Tesla, you'll collaborate with some of the most brilliant engineers globally, engaging in cutting-edge AI development to create responsive agents that enhance user experiences across various modalities, including voice, text, and more.

The team is seeking a Software Engineer proficient in Python and AI technologies to join and work on building advanced AI agents for applications such as automated customer support, knowledge-driven decision-making, and intelligent workflows. The engineer will collaborate with skilled software engineers, data scientists, product managers, and end-users to turn visionary AI concepts into reality.

What You'll Do

• Design and build secure, intuitive, and efficient AI agents across multiple modalities (e.g., voice, text, or multi-modal interfaces), integrating them seamlessly into Tesla's ecosystem for tasks like real-time query handling and automated workflows
• Quickly grasp new concepts in AI, such as developing diverse agent interfaces, and apply your knowledge to integrate with knowledge bases and transactional systems using Retrieval-Augmented Generation (RAG) techniques
• Push your first pull request (PR) with your own code to Tesla's AI platform in your first week
• Form data contracts (e.g., using protobuf or APIs) with partner teams for the pragmatic implementation of scalable AI features, designed in concert with engineering, product, and design teams
• Own a portion of the AI agent codebase, focusing on quality, performance, and cross-modality integration; write documentation, review code from team members, and ensure robust handling of edge cases like variable input types or high-latency RAG queries
• Focus onkeeping processes, code, and tooling as safe, fast, and reliable as our AI systems; elevate standards across teams to enhance work experiences while delivering value to users
• Use first principles thinking to continually optimize AI processes and practices, such as refining RAG pipelines for faster retrieval and better accuracy, ultimately providing superior experiences for customers and accelerating sustainable energy transitions

What You'll Bring

Compensation and Benefits Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire :

2 medical plan options with $0 payroll deduction

Expected Compensation $133,440 - $200,160 / annual salary + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.