Manager, Admitting - ED Registration - Full Time 8 Hours (Non-Union, Exempt)

The Manager, Admitting oversees the daily operations of on-site, patient-facing registration staff in assigned areas. This role is responsible for managing workflows related to patient intake, consent processes, insurance verification, and financial counseling-ensuring optimal customer service delivery and compliance with all state and federal regulatory requirements. The Manager-Admitting reports to the Senior Manager-Admitting and assumes their responsibilities in their absence. On-call availability is required for business operations.

Pay Transparency

The annual salary range for this position is $74,880.00 - $139,422.40. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience,

Minimum Education :

Bachelor's Degree Degree in a related field.

Additional Education Requirements

Combined experience / education as substitute for minimum education

Minimum Experience :

3 years Supervisory / management experience in patient access department in an acute care setting.

Minimum Skills :

Effective interpersonal and communication skills.

Ability to adapt to multiple and changing priorities.

Working knowledge of managed care programs (e.g., Medicare, Medicaid, Blue Cross, CHAMPUS), including all related federal and state regulations and requirements.

Knowledge of government and insurance payor admission and billing regulations, with the ability to learn and work with various computer software programs, as well as manage software projects (e.g., PBAR, PAS, GE Centricity, Cerner).

Familiarity with hospital and departmental policies and procedures.

Experience in applying customer service techniques, ensuring staff compliance, and effectively resolving problems and complaints.

Ability to evaluate staff performance to determine quality of work and identify training needs.

Effective communication skills for interacting with a diverse range of individuals from various socio-economic and ethnic backgrounds under stressful conditions. Ability to establish and maintain effective working relationships with all personnel encountered during the course of duties.

Knowledge of EMTALA regulations and registration standards.

Required Certifications :

Basic Life Support (BLS) Healthcare Provider from American Heart Association - Within 30 days of hire.

Management of Assaultive Behavior - MAB Within 6 months of hire.

Preferred Education :

Master's degree Degree in a related field.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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