Bodily Injury Claims Adjuster, Auto Delivery & Ridshare

Bodily Injury Claims Adjuster, Auto Delivery & Rideshare

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

About the Role

We are seeking highly organized and customer-focused Auto Delivery & Ride Share Bodily Injury Resolution Specialists to join our team. In this role, you will manage bodily injury claims arising from incidents involving vehicles operating on Auto Delivery & Ride Share platforms. You'll serve as the main point of contact for injured parties, policyholders, attorneys, medical providers, and other stakeholdersworking to deliver timely, fair, and compliant claim resolutions.

You'll assess liability, evaluate medical treatment and injury severity, review documentation, and negotiate settlements across a variety of bodily injury exposures. These claims often involve layered insurance structures specific to Auto Delivery & Ride Share operations. Strong communication, attention to detail, and negotiation skills are key.

You will also work closely with our internal product and engineering teams to share insights that drive process improvements and technology enhancements across the claims journey.

Resolution Specialists are :

• Highly motivated and growth-oriented. Excited by the prospect of building a tech-driven claims org.
• Passionate specialists who care about the customer and their experience.
• Empathetic. Exercises empathy and patience towards everyone interacted with.
• Sense of urgency - AT ALL TIMES. That does not mean working at all hours.
• Creative. Finding the right exit ramp (pun intended) for the resolution of the claim that is in the client's best interest.
• Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. Working toward a win / win claim resolution.
• Curious. Wanting to know the whole story so the right decisions are made early and take action to prompt a quick resolution.
• Anti-status quo. Not just wishing things were done differently but taking the appropriate actions to ensure it.
• Communicative. Professional written and oral communication with all parties to a claim.
• And did we mention a sense of humor? Claims are hard enough as it is.

What We Need

We need our Resolution Specialists to do all the things typical to the role :

Requirements

Benefits

Additionally, we will :

At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team and welcome applicants from all backgrounds.