Claims Customer Support Specialist II

Claims Customer Support Specialist

Kaeppel Consulting is seeking a Claims Customer Support Specialist to work for one of our clients in Lexington, KY. This is a temporary role for six months, starting October 2025, and onsite.

Position Summary : Under moderate supervision, performs basic claims / zone support activities.

Duties and Responsibilities :

• Performs support and administrative functions, including answering phones, filing, copying / imaging, faxing, processing and distributing mail and supporting third party vendor relationships and processes.
• Orders supplies and schedules / coordinates meetings.
• Greets and directs visitors to appropriate personnel.
• Provides inbound and outbound phone support and customer service to all customers including policyholders, claimants, and agents, and handles all inquiries with customer service as a priority.
• Provides customer service support during weather events including CAT loss reports and other CAT support duties.
• Provides support in various disciplines including material damage, property, liability, subrogation, workers compensation, medical, and litigation.
• Assists with various activities including preparing and processing documents, preparing time sensitive and confidential claim file information on a routine basis. Assist with follow up calls and other claim file support as needed.
• Greets, screens and directs visitors to appropriate personnel.
• Applies a working knowledge of policies and procedures, verifies and provides claims information, and offers initial services.
• Assists personnel with various activities including accessing and verifying policyholder information. Sets follow ups as appropriate for completion of support activities.
• Responds to inquiries from customers, including but not limited to, adjusters, policyholders, agents, independent adjusters and claimants and / or refers to others as required. Handles all inquiries with customer service as a priority.
• Enters new loss report information and updates claims documentation.