Service Advisor

MISSION

To be the calm in the storm for customers and techniciansdelivering clarity trust and operational readiness in the moments that matter most. When equipment is down livelihoods are on the line. The Service Advisor stands as the key liaisonensuring customers are heard technicians are informed and machines are back in action fast.

PERFORMANCE OBJECTIVES

Youll be successful in this role if you can :

Intake & Diagnose : Accurately capture customer issues and document repair needs with professionalism and empathyoften in high-stress situations.

Manage Throughput : Own the repair flow cradle-to-gravefrom intake through invoiceacross multiple machines schedules and technician teams.

Maintain Uptime Clarity : Provide timely and proactive updates to customers ensuring they know the status cost and timeline of repairs at all times.

Coordinate Shop Flow : Maintain and update internal shop schedules and technician workloads to optimize throughput and reduce downtime.

Resolve and Retain : Ensure each customer exits with their issue resolved their expectations met and their relationship with Vermeer Southeast strengthened.

FIT TRAITS

We are looking for someone who embodies :

Emotional Discipline Calm under pressure; able to de-escalate frustrated customers and lead with solutions.

Detail Orientation Meticulous with documentation invoicing scheduling and communication records.

Tech Comfort Proficient with computers and willing to learn new systems; 90% of the role involves digital systems.

Organizational Ownership Self-driven with an ability to manage multiple jobs in motion with limited oversight.

Servant Leadership Committed to supporting both external customers and internal teammates (techs managers vendors) with respect and clarity.

WHY THIS ROLE MATTERS

As Dan Director of Service shares :

When a customer brings in their machine theyre often having a bad day. Youre the first voice they hearthe one who brings calm clarity and a path to resolution. You follow that machine through its entire journey and at the end you hand them back a solution not just a machine.

This role supports customers from single-owner operators to massive corporate fleets. Youll see the human side of this workand youll be the bridge that keeps businesses running farms operating and families working.

GROWTH PATHWAY

Many of our Service Advisors have gone on to become :

Service Managers

Technician Trainers

Branch Leaders

We grow leaders from within. If you deliver we notice.

CULTURE & VALUES

Vermeer Southeast is faith-anchored and family-run for over 58 years. Our culture isnt wall artits how we operate. We treat people with respect uphold high standards and stand behind our work. Youll be seen supported and expected to lead with integrityregardless of your rank role or resume.

Requirements

Required

Must have served in the U.S. Army U.S. Navy U.S. Marine Corps U.S. Air Force U.S. Coast Guard U.S. Space Force U.S. Reserves or U.S. National Guard. 5 years of experience in operations production or logistics leadership.

Experience in a customer-facing or service coordination roleideally within heavy equipment automotive logistics or industrial sectors.

Proficiency in computer systems and strong typing / documentation skills.

Comfort working in a service environment where attention to detail customer follow-through and multitasking are essential.

Strong communication skillsboth verbal and written.

Preferred (but not required) :

Background in military logistics motor pool operations maintenance coordination or technical administration.

Experience working with or supporting technicians and service personnel in industrial environments.

Familiarity with service management software or shop systems.

Benefits

Full health dental and vision coverage

401(k) with company match

Paid time off and holidays

Ongoing training and promotion pathways

Veterans encouraged and supportedflexibility for Guard / Reserve duty

Required Skills :

Prior experience in labor welding or industrial production required. Ability to take direction and work as part of a team. Strong desire to learn and expand trade skills. Knowledge of production processes and basic quality control practices. Safety-first mindset with strong attention to detail. Physical ability to walk stand lift up to 50 lbs. and work at heights.

Required Education :

High school diploma or GED (required).

Key Skills

Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 24 - 28