Delivery Manager

Enterprise Implementation Delivery Manager

The Enterprise Implementation Services team plays a pivotal role in ensuring our client's sustained success by owning the setup, configuration, training, and testing of the ServiceTitan platform for the largest and most influential businesses across the Commercial & Construction industry. Our team's success directly correlates with our clients' success, as we are responsible for guiding them through the entire implementation process, from initial setup to full-scale utilization of our platform's capabilities. By meticulously understanding their unique business needs and objectives, we tailor our implementation strategies to optimize efficiency, enhance productivity, and drive measurable outcomes.

The Delivery Manager will oversee a team of three-four Enterprise Implementation Consultants, each responsible for managing 4-6 projects at a time. This role requires proactive engagement with clients on a weekly basis, ensuring the successful implementation of our platform while delivering exceptional client satisfaction and business outcomes.

What You'll Do :

• Manage a team of Enterprise Implementation Consultants (EICs), each of whom closely drives multiple and concurrent implementation projects from initiation through project close.
• Partner with your EICs to ensure that each phase of a client's implementation is completed efficiently, thoroughly, and on-time, ensuring long-term client success and sentiment.
• Conduct weekly status meetings with client stakeholders and executive management.
• Manage client escalations in a timely and professional manner, developing and communicating potential solutions ensuring client satisfaction and retention.
• Foster a collaborative culture across your team to facilitate growth.
• Collaborate with cross-functional sales, data, training, and product teams to deliver against defined project timelines.
• Act as a thought partner to senior leadership in the development and prioritization of long-term strategies to achieve successful client sentiment.
• Host weekly one-on-ones with each EIC, providing them with guidance, coaching, career development planning, and creative solutioning to challenges on any of their active projects.
• Stay up-to-date and enabled on ServiceTitan functionality and industry best practices to ensure you are able to discuss the workflows and their impact on our clients' businesses.
• Periodically travel to client on-sites 20-30% of the time.

What You'll Bring :

Be Human With Us :

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

What We Offer :

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $136,600 USD - $182,600 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.