Client Enablement Coordinator

Client Enablement Coordinator

This role is responsible for managing the delivery of contracted Sandler Sales Performance solutions and services, while providing technological and administrative support to team members. The Client Enablement Coordinator will lead and direct cross-functional teams to plan, schedule, and deliver training programs and other contracted services. This position interfaces with clients and partners at various organizational levels.

Key responsibilities include meeting all deadlines, documenting essential data points, and assisting other Implementation and Delivery team members as needed.

This role is ideal for someone with a genuine passion for their clients' business and industry. You will thrive in a fast-paced environment and enjoy the diverse aspects of business development, contract negotiation, solutioning, client engagement, delivery excellence, operations / financial management, and team / people managementall in one role.

Responsibilities

Serve as the primary point of contact for a portfolio of clients, managing the relationship from onboarding to renewal. Guide clients through their adoption journeyfrom initial education to successful, scalable deployment.

Develop and executive comprehensive account plans that outline strategic objectives, key milestones, and actionable steps to achieve client goals.

Establish a foundation for future business opportunities while developing long term strategic road maps.

Identify additional opportunities for both active and inactive customers, leveraging relationships for references.

Collaborate cross-functionally with sales, product, marketing, legal, support, and operations teams to deliver exceptional value to customers.

Drive retention and growth by implementing proactive strategies that enhance client satisfaction and engagement.

Foster strong relationships with clients by proactively communicating with clarity and courtesy throughout each stage of the account lifecycle.

Document client interactions thoroughly to maintain alignment across teams and ensure a seamless experience.

Identify client needs and collaborate within your pod and internal teams to find solutions that improve their experience.

Manage client escalations with care, involving leadership or other teams when necessary.

Act as a trusted consultant to clients, providing guidance based on their business needs and usage patterns.

Collect and share client feedback to inform strategic and continuous product improvements.

Develop and implement strategies to enhance customer retention and drive increased engagement.

Lead impactful meetings and presentations with key contacts, focusing on the value of solutions.

Regularly engage with clients through virtual and in-person meetings to discuss product usage, identify new opportunities, and strengthen relationships.

Document client interactions in CRM : Ensure all client interactions, communications, and updates are accurately documented for tracking and reporting purposes.

Analyze client data and metrics to identify trends, measure success, and inform strategic decisions.

Tools Utilized

Intermediate level of competency with :

• Microsoft Office (Word, Excel, Outlook, and PowerPoint)
• Microsoft Office 365 (OneNote, SharePoint, and Teams)
• Zoom or other web-based conferencing platforms
• Adobe Acrobat DC

Preferred familiarity with :

Qualifications

Bachelor's Degree preferred or equivalent combination of education, training, and experience.

3+ years of successful experience in a customer service or account management role. Experience with global business preferred.

Demonstrates and understands the importance of cultural sensitivity.

Excellent verbal and written communication. Ability to project a positive, upbeat, professional attitude with internal clients and prospective clients in email, in person, on the telephone and over web conference.

Above average problem-solving, organizational, and project coordination capabilities.

Comfortable with multi-tasking and coordinating competing projects and priorities.

Ability to quickly adapt to changing circumstances and priorities, take appropriate initiative, and work independently to meet a need.

Strong team orientation and the ability to work with a variety of people in a remote setting.

Good project management skills.

Knowledge of Learning and Development, Training, Sales or Sales Enablement industries preferred.

US ONLY