Operations Project Manager

Operations Project Manager

Award-winning, inclusive, top workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Operations Project Manager at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE : MMC).

A Day in the Life

As our Project Manager on the Operations team, you'll collaborate closely with internal teams, vendors, and external partners, serving as the primary point of contact and providing strategic guidance to leadership on project prioritization and realistic execution aligned with regional and national objectives. The Operations Project Manager is a highly autonomous, strategic leader responsible for independently managing and actively participating in multiple complex regional operational projects, including agency management system conversions and business acquisition integrations. This role requires taking full ownership of project planning, scope, resource allocation, risk management, and timeline development, driving initiatives from inception through completion with minimal supervision. The Operations Project Manager engages directly in tasks such as data analysis, system configuration, process redesign, and testing, while proactively identifying potential challenges and developing solutions to ensure seamless technology transitions and operational improvements. Additionally, the role involves leading change management efforts, managing budgets, monitoring progress, and supporting post-implementation activities to foster an initiative-taking, solutions-focused environment that embraces organizational and technological change.

Our Future Colleague

We'd love to meet you if your professional track record includes these skills :

• Bachelor's degree in Business Administration, Management, Information Systems, or related field; PMP or similar project management certification preferred.
• 3-5 years of proven project management experience, especially managing complex AMS conversions, system implementations, or large-scale acquisitions within the insurance industry.
• Strong leadership, initiative, and critical thinking skills; comfortable working autonomously and contributing directly to project tasks.
• Excellent interpersonal, verbal, and written communication skills, with the ability to influence and guide leadership and stakeholders.
• Proficiency in project management tools (e.g., Smartsheet, MS Project) and MS Office Suite.
• Deep understanding of insurance agency management systems, data migration, and operational technology.
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future.

These additional qualifications are a plus, but not required to apply :

We know there are excellent candidates who might not check all these boxes. Don't be shy. If you're close, we'd be interested in meeting you.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are :

We embrace a culture that celebrates and promotes the many backgrounds, heritages, and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority / Female / Disability / Vet / Sexual Orientation / Gender Identity employers.